Residential Leasing Specialist

2 weeks ago

London, United Kingdom Sterling Karamar Property Management Full time
Residential Leasing Specialist - London (Part-Time Contract)

Purpose:

The Leasing Specialist thrives in a fast-paced environment and possesses strong negotiation and communication skills. They are responsible for leasing units at a newly built property, working closely with other members of the team to achieve 100% occupancy.

Main Responsibilities & Activities

Customer Service Relations: 

Maintain the highest level of customer service.

Communicate effectively with prospective residents and relevant others.

Information & Relationship Management:

Provide detailed information about vacant suites to prospective residents via various channels.

Manage the flow and responses from email sales leads to completion of lease for all properties in assigned portfolio and assist with any future CRM lead programs

Respond to rental inquiries in person, by phone and e-mail in a timely, pleasant and informative way.

Schedule appointments with prospective residents, build a relationship and show vacant suites.

Complete guest cards and daily traffic report. Provide a weekly summary to leasing and marketing departments.

Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.

Maintain a working knowledge of competitive buildings and conduct regular market surveys of these properties.

Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property

Work closely with Marketing Team to update advertising and media channels, promotional programs and signage for the property

Leasing and Lease Administration:

Encourage and promote online leasing process for applications including deposits, pre-authorized payment and resident portal registrations

Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately

Provide prospective residents with the rental application form or, with the online instructions to complete the rental application.

Schedule Tenancy Agreement signing appointment with resident(s) and have Tenancy Agreement signed by all relevant parties.

Notify applicants of the status of their application within two business days of completion.

Return all monies to ‘declined’ applicants as per company policy.

Manage leasing metrics on traffic conversion from lead to lease to assist in decision making

Manage initial tenant insurance administration to obtain target registrations on move-in

Preparation for Leasing and New Residents:

Inspect all vacant units on a weekly basis.

Communicate and work with Property Management to ensure suites are delivered on time and as promised

Ensure that units are clean and well-maintained; coordinate with Property Manager if units fail to meet acceptable standards of cleanliness. In addition, some minor cleaning by the Leasing Specialist to “spruce up” individual units may be necessary prior to showings.

Coordinate and ensure correct move-in procedures with Site Administrator.

Administrative and Office Support:

Ensure effective and precise filing of all relevant documents.

Ensure effective communication with Residential Property Manager and the Marketing and Leasing Teams.

Other duties as required.

Qualifications

Education

Preference: attending University/College

Requirements: ability to read and write English fluently and the ability to understand and perform our property management software functions, in addition to accurately understand the legalities of leasing language.

Experience

Required: A minimum of 1-2 years of experience in leasing or a related field.

Exposure to Yardi Voyageur and/or Property Vista, an asset

Skills and abilities

Actively supports our values of: Honesty, Integrity, Respect, Trust

Utilizing effective leasing/sales strategies

Intermediate understanding of MS Office.

Excellent presentation and communication skills.

Team player, works well with others.

Strong administrative and organizational skills.

Good multi-tasking and time management skills.

Portrays professional image.

High stress tolerance.

Special Requirements

Be willing to work irregular hours as rental offices are open seven days a week, including evenings and weekends.

Thank you for your interest in Sterling Karamar Property Management.

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for advancement.

Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.

 

Apply for the position now.

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