Head of Internal Communications

2 weeks ago

United Kingdom City & Guilds Full time

As the Head of Internal Communications & Insights, you will lead a dynamic team to deliver impactful, inclusive, and strategic communications that resonate with our workforce. Reporting directly to the Executive Director of Corporate Affairs & Foundation, you will play a pivotal role in shaping our internal communication strategy, ensuring alignment with our organisational goals, values, and culture.

If you're passionate about driving meaningful change through internal communication and organisational insights, we would welcome an application from you.

You will be working on a hybrid basis with a mix of home and office however you will be willing to work from our London office approx. 1-2 days a week guided by the needs of the role and your team.

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

About the role

You will lead the development and implementation of a comprehensive internal communication strategy, this will include identifying key messages/themes, target audiences, communication channels, performance metrics, governance framework and the build of a high-level internal communications channel.

As Head of Internal Communication & Insights, you will partner with the Executive Leadership Team to understand future business strategy/plans and be able to translate these into communication objectives, providing specialist communications advisory support and cultivating insight and feedback across the business to inform communications approach. You will be required to take accountability for CEO/leadership presentations and content development and be the spokesperson for internal communications, able to support the CEO with preparing for internal and board engagements.

Our successful candidate will develop our strategic communications, championing our purpose and supporting the understanding and buy in to our Strategic Initiatives.

You will be expected to foster employee engagement with our organisational direction, strategy, and progress, providing a core messaging framework for the Internal Communications & Insight Partners to operate within.

You will provide leadership, guidance and mentorship to the Internal Communications and Insights team, ensuring they have the necessary resources, skills, and support to execute communication initiatives effectively and that all internal communication is clear, consistent and aligned with our 'tone of voice'.

As Head of Internal Comms & Insights, you will develop a messaging house for crisis communications and put plans in place to effectively communicate with employees during crisis situations, providing timely, accurate and transparent information to mitigate potential impacts on morale and productivity.

You will have an oversight of organisational change communications, ensuring strategic alignment with insight from local directorates, we would expect you to provide specialist advisory support on complex organisational change such as acquisitions and business divestiture.

About you

Our successful candidate will have an extensive background in internal communications and internal culture building with demonstrable success. You should have previous experience in building and implementing an internal communications strategy.

As Head of Internal Comms & Insights, you will have significant experience of leading an internal communications/insights team that partners with the business to develop/deliver effective, impactful communications, you will have the leadership skills to effectively engage, influence, and motivate.

You will be experienced in partnering with senior leaders, acting as a trusted advisor, and coaching on communication approaches/styles.

You will be able to evidence leading/developing change management communications in addition to crisis communications planning and management.

An excellent communicator, adept at building strong stakeholder relationships in the business to gather intelligence, and to synthesise information into core, consistent messaging.

You should have a depth of understanding of organisational strategy options with the ability to align an overarching communication strategy and messaging.

You are skilled in crafting engaging communications and storytelling that connects employees to the strategy and purpose.

It would also be beneficial if you were highly analytical in nature with the ability to utilise data to make informed decisions.

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