Head of Business Operations

3 weeks ago


Wirral Merseyside, United Kingdom Neuro Rehab Times Full time

Are you looking to lead, innovate, and deliver operational excellence within the Case Management sector?
Join us at Frenkel Topping Group (FTG) as our Head of Business Operations.
FTG is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.
Over recent years, the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.
During this period we have introduced our Case Management offering with the launch of Keystone Case Management in 2021. In 2022, we further strengthened our offering with the acquisition of N-Able Services. Based on the Wirral covering the North West and North Wales, N-Able has been delivering quality case management services for over 20 years.
Our Case Managers are registered and experienced healthcare professionals who work with clients following life changing injuries supporting them in improving their quality of live. We co-ordinate tailored rehabilitation, health and social care plans.
We have reached an exciting point in our growth strategy whereby we are seeking the best talent to accompany us on this journey and support the current Case Management businesses within FTG as the Head of Business Operations.
The candidate will be predominantly based at the N-Able offices on the Wirral with travel required to London for Keystone.
Operational performance and delivery against Key Performance Indicators and ensuring exceptional quality of service.
Identification and implementation of process efficiencies across both businesses.
Implementation of future proof systems and software to support operational efficiencies.
Responsible for the operational people strategy including recruitment, training and development of the non-clinical managers and administrative teams.
Business compliance including GDPR, insurances, supplier due diligence, and ensuring adherence to company policies and procedures.
Developing business beneficial relationships with internal and external stakeholders.
Represent the business at internal and external events.
Responsible for management of all premises.
Commercial accumen.
Management of growth within SME experience (desirable).
An attractive salary starting at £60,000, negotiable depending on experience.
~25 days holiday plus bank holidays (increasing with length of service to 30 days).
~ Private Health Care.
~ Access to an Employee Assistance Programme which includes access to a 24/7 GP, get fit programme, mental health support and financial and legal support.
~ Supportive management team across the Group with regular sessions to share information, knowledge, seek advice and provide expertise.
~ Company social events.
~ Contributory pension.

This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. We do what we say we’ll do and we do it with great care and expertise. We are proud of our clients and our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.
Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.
Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients – the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.
Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
Frenkel Topping Group is proud to be Disability Confident Committed.


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