Customer Support Assistant

4 weeks ago

Lewes East Sussex, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time

Job Description

Customer Support Assistant

Team: Customer Support

Location: Office based - Lapworth (Head Office)

Reports to: Technical Director

Contract: Permanent, Monday to Friday, 09:00-17:30

Our client provides activity monitoring technology and services aimed at assisting individuals in living independently and safely at home. They work closely with approximately 70% of local authorities across the UK, aiding in care assessments and delivering long-term sensor technology to facilitate effective support when required.

The Customer Support Assistant role entails delivering first-line technical support to customers. Handling telephone and email inquiries, the candidate will also be responsible for producing chart summary reports with appropriate training.

Main Responsibilities and Duties:

  • Provide excellent service and support through our customer helpline, addressing technical queries and troubleshooting effectively.
  • Develop competency in understanding and discussing charts and systems with customers.
  • Assist in system maintenance, conducting daily checks and coordinating with customers and internal teams.
  • Generate chart summary reports and communicate findings to customers.
  • Follow up on inquiries and coordinate parts dispatch as necessary.
  • Maintain high standards of customer service and administrative processes, ensuring timely action and accurate record-keeping within our quality framework.
  • Perform additional administrative tasks to support business operations, growth, and quality delivery.

Skills and Qualifications:

  • Exceptional verbal and written communication skills.
  • Friendly and efficient telephone manner.
  • Strong problem-solving and multitasking abilities.
  • Proficient IT skills.
  • Detail-oriented and well-organized.
  • A team player with a proactive attitude and the ability to work independently.
  • Dedication to operational excellence.
  • Interest in technology.
  • Must have daily access to a vehicle, as there are no public transport links in the area.
  • Subject to successful completion of Enhanced DBS and PVG checks.
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