Part-time Customer Service Assistant

2 weeks ago


Manchester, United Kingdom DF Capital Bank Limited Full time

We’re DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help manage and grow businesses or consumer savings.
We are entering another exciting chapter of the DF Capital story as we look to accelerate our ambitions and significantly scale the business, our Retail Savings Team is following suit. If you're passionate about delivering exceptional customer service, have previous experience of working in a contact centre environment and want to be part of a hard-working team, then we want to hear from you
We’ll take you on an exciting journey to build a bank that's not just about financial transactions, but cares about investing in the futures of our customers, colleagues, communities, and the planet.
We're dedicated to nurturing your career journey by offering bucket loads of opportunities for personal and professional development. Whether you're looking to build your career for the long haul at DF Capital or need some specific experience to springboard you onto something else, we're here to support your growth journey every step of the way.
We will always do our best to ensure everyone has an industry-leading compensation and benefits package, designed to recognise and reward your valuable contributions and dedication.
We are building a culture that brings fun and excitement to your professional journey, ensuring that you live your best work life and find fulfilment beyond just the professional milestones.
As a Savings Associate, you will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business. Be the first point of contact with our savings customers on the phone and via email.
Help customers with the opening and ongoing running of their accounts.
Met service level agreements for processes as specified by the Savings Manager.
Represent the Savings team including ross functional projects providing insight for process improvements.
Complaints to be dealt with effectively by following internal processes.
You will live our brand values. At least 12 months experience of working in a customer call centre in any industry or sector.
Exceptional customer service skills
Ability to operate and help motivate in a team-orientated environment
Customer service experience: financial services, retail, or hospitality
Customer service excellence
Complaint handling
Proficient in Microsoft Office programs
This role is based at our Manchester HQ Monday to Friday 9.Private medical insurance for you and your partner/spouse
~10% Employer pension contribution
~30-day annual leave entitlement plus Bank/Public Holidays
~ Free Gym Membership
~ Discretionary annual bonus
~ Life Assurance
~ Save As You Earn company share acquisition scheme
~ Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
~4 days paid Volunteering leave to support our local communities
~ Vibrant office location in the lively city centre of Manchester.

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