ICT EndPoint Project Lead

3 weeks ago

London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

We're looking for a new ICT Endpoint Project Lead to join us at GOSH.

Our Endpoint Services are critical to the safe and efficient operation of the hospital and include Windows PCs and Laptops used by both clinical and corporate staff, medical grade workstations-on-wheels and all-in-ones used in clinical areas, audio-visual solutions, printing and mobile devices running Android and IOS.

To ensure our staff always have fast and reliable devices, we run a continual stream of projects to deploy new Endpoint technology.

We're looking for someone who can not only lead the successful completion of our Endpoint related projects and manage operational endpoint Installs, Moves, Additions and Changes (IMACs), but can also help us improve and shape our Endpoint Services of the future.

It's a demanding role and we're looking for someone who has the experience to step in and make an immediate impact. You'll need to be able to analyse data to plan your deployments, deliver those projects, manage the fulfilment of operational IMACs and lead your team to success.

Main duties of the job

The Endpoint Project Lead manages a small team of engineers to deliver the project requirements. The postholder works with the Endpoint Support Lead and the Endpoint Technical Lead to ensure the projects are delivered in a smooth supportable manner, and with the appropriate technical configuration of the endpoints.

The role involves the following duties and responsibilities:
  • Analysis & Planning
  • Stakeholder & Supplier Management
  • Scheduling and Co-ordination
  • Build, Test and Software Deployment
  • Hardware Deployment
  • Change & Configuration Management
  • Asset Management, including stock control and disposal
  • Staff Development & Training
  • Problem Management
  • Escalation
  • Team Leadership

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person Specification

GOSH Culture and Values

Essential

  • Our Always values
  • Knowledge and understanding of diverse backgrounds and perspectives.
  • Understanding of Diversity and Inclusion challenges in the workplace.
  • Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace

Academic/Professional qualification/Training

Essential

  • GCSE Maths & English A-C/Educated to Master's Degree Level or equivalent relevant experience
  • ITIL Foundation Qualification or equivalent understanding of ITIL Principles
  • Microsoft Endpoint Administrator (Exam MD-102) or able to attain.

Desirable

  • Formal training in Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems

Experience/Knowledge

Essential

  • Previous experience deploying ICT hardware and software at an engineer level in a healthcare environment
  • Good knowledge of endpoint hardware implementation supporting Service Delivery and Project Delivery
  • Microsoft Windows Operating Systems Microsoft Office application suite (primarily O365)

Desirable

  • IOS and Android Operating Systems and Hardware support
  • Good understanding of the Trusts Endpoint services including hardware and software configurations
  • Good understanding of the Trust organisation and functions of main departments of the Trust. Good understanding of the physical layout of the Trust.
  • Experience working within an ICT environment that operates under the ITIL Service Management framework.
  • Team lead/line management experience
  • Good working knowledge of Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems
  • Demonstrate knowledge of using IT Service Management systems for call logging, reporting and escalation

Skills/Abilities

Essential

  • Organisational and Planning skills. Able to multi-task, prioritise and ensure parallel delivery of multiple projects
  • Ability to analyse complex data sets and make appropriate plans/recommendations/proposals based on the information available
  • The ability to communicate technical issues effectively & concisely to non-technical staff
  • Excellent customer focussed attitude and care skills
  • The ability to maintain a professional approach and demonstrate excellent interpersonal skills at all times (organisational and communication)
  • You must be organised and enthusiastic and an active listener with the ability to demonstrate empathy
  • Written communication. Able to create professional and succinct formal documents (project plans, business cases, management reports)

Employer details

Employer name

Great Ormond Street Hospital for Children NHS Foundation Trust

Address

Barclay House

37 Queen's Square

London

WC1N 3JH

Any attachments will be accessible after you click to apply.

271-ICT-6037614-A

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