Endpoint Configuration Specialist

2 weeks ago

London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Job summary

Southwest London and St. George's Mental Health NHS Trust provides services across the five boroughs of Wandsworth, Sutton, Merton, Kingston and Richmond, and National specialist services.

An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Endpoint Configuration Specialist.

You will need to be forward looking and have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and documentation skills. It is important that the post holder can multi-task and work under pressure as well as deal with any emergency situations which may arise.

Main duties of the job

The configuration, operating, maintaining, and repairing corporate endpoint hardware, including Desktops, Laptops, Tablets and Mobile Phones and software, operating system and patches on those devices using the Trusts remote configuration management tools in the absence of the other Principal Technician. Managing the Trusts endpoint configuration management tools, including upgrading and patching of devices. Maintaining a high level of technical expertise and awareness to diagnose endpoint technical issues and ensure others on the team do also. Knowledge and understanding of infrastructure configurations. Examples, but not limited to physical and virtual servers and cloud services such as AWS. Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated. Testing techniques used to plan and execute software tests of all application components (functional and non-functional) to verify that the software satisfies specified requirements and to detect errors.

The successful applicant will be educated to BTEC level in a technical discipline, MCSE or A+ in (Hardware or Networking) or CompTIA A+ or N+, MSDT or equivalent through. They will also be expected to have an ITIL Foundation Certification.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Job description

Job responsibilities

Reporting to the Technical Support Manager you will also need:

To document all IT systems in area of responsibility, past and present. To support and contribute to technical projects. Strong technical knowledge to the level of 3rdline desktop support. To manage digital assets, assisting the technical team with complex issues To acquire a proper understanding of a problem or situation by breaking it down To identify gaps in the available information required to understand a problem or situation and devising a means of resolving them. Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete. To meet targets, acting and/or fulfilling agreements even when adverse circumstances prevail. Asset Management knowledge in managing the Trust assets in the database system. To support and contribute to technical projects.

It is essential that they have a full and current UK driving license (Manual).

Person Specification

Training & Qualification

Essential

Technical Qualifications at BTEC level . MCSE or A+ in (Hardware or Networking) ITIL Foundation certification UK Driving License Evidence of continuing professional and personal development

Desirable

Educated to degree level in a computing/engineering/technical discipline or an equivalent level of knowledge and expertise PRINCE2 foundation qualification in project management or equivalent demonstrable project management experience

Experience

Essential

Experience of working in a technical support role and proven experience in the development and support of IT systems Extensive knowledge of Server technologies -including: Windows Server, System Centre Operations Manager, System Centre Configuration Manager, Intune, Solarwinds products, or able to demonstrate equivalent experience Extensive knowledge of mainstream ICT hardware and software

Desirable

Experience of working in a patient environment Experience of working in the NHS

Knowledge & Skills

Essential

Willingness to travel to all Trust Sites using the Trust Vans. Willingness to occasionally work outside of normal working hours when needed for major changes and moves in exchange for time in lieu. Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated. Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them. Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly. Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail. Communicating effectively in writing, such as reports and via emails.

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