Desktop Senior IT Support Analyst

2 weeks ago


London, United Kingdom Aptonet Inc Full time
Job Description

Level 45, 22 Bishopsgate, London EC2N 4BQ, United Kingdom

Supporting Deskside - customer service must be excellent.

Looking for candidates who can work on B2B

Senior IT Support Analyst – 3 / 4 days a week on site in London

  • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE
  • Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support
  • Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues).
  • iPhone email support - Airwatch (e.g. mailbox setup and synchronisation issues).
  • Service now experience, ticket and escalation handling
  • Able to build relationships and rapport with clients in a face to face environment.
  • AV meeting room support and troubleshooting
  • Cisco VCs
  • Solstice
  • App Space
  • Liaise with HQ team and local AV vendor
  • Regional Technical Lead
  • Escalation point for the other desktop members
  • Opening tickets with Microsoft
  • Windows Vulnerability management via RiskSense and powershell scripting
  • Asset life-cycle replacement, reporting and recycling
  • EMEA Meeting room monthly reporting
  • Roll out of Tanium & ControlUp

Process automation – power automate, MS Forms



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