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Head of Customer Experience
4 weeks ago
This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting infrastructure, service performance delivery / improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function.
You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance’s customer service delivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’.
The purpose of this new role is to develop, implement and embed a customer service experience strategy across Finance.
Proven experience of working within a large, complex organisation is essential along with change management skills, experience of developing and delivering digitally enabled customer transformation.
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Head of Customer Excellence and Service Delivery
1 month ago
Cambridge, United Kingdom University of Cambridge Full timeWe are excited to appoint our first Head of Customer Excellence and Service Delivery. This pivotal role will implement and embed a coordinated customer service experience strategy for the University's finance function. We are seeking a visionary leader who is passionate about building exceptional customer experiences and driving operational excellence...
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Head of Customer Excellence
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire. Are you the right applicant for this opportunity Find out by reading through the role overview below. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...
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Head of Customer Excellence and Service Delivery
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full timeThis exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...
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Head of Customer Transformation
2 months ago
Cambridge, United Kingdom Digital Waffle Full time**Head of Customer Transformation**: **Job details**: - Posted 10 November 2023 - Salary £100000 - £110000 per annum - LocationCambridge - Job type Permanent - Discipline Infrastructure - ReferenceZJ-57-6 - Contact NameZak Jones **Job description**: **Job Title**:Head of Customer Transformation/Migration **Location**:Cambridge, UK (90%...
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Head of Customer Excellence and Service Delivery
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full timeJob Description This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and...
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Head of Experience and Service Design
5 days ago
Cambridge, United Kingdom Hays Specialist Recruitment Limited Full timeHEAD OF EXPERIENCE AND DESIGN - CAMBRIDGE - UP TO £70,000 - PERMANENT OPPORTUNITY - LEADING PUBLISHERS Your new company A leading education publishers are looking for a driven Head of Experience and Service Design to join their large team in Cambridge. Your new role The Head of Experience and Service Design will thrive on solving complex challenges and is...
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Head of Customer Service
1 month ago
Cambridgeshire, United Kingdom Fawkes and Reece Full timeMy client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new region and manage a team You will need to work closely with the construction director to create & implement customer service process's in order to to ensure a smooth customer journey when buying a property...
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Head of Customer Service
1 month ago
Cambridgeshire, United Kingdom Fawkes & Reece Full time**Location**: Cambridgeshire **Salary**: £60K- £65K per Year **Contract**: Permanent **Type**: Full Time **Reference**: ZG/029991_1673871405 **Posted**: January 16, 2023 **Consultant**: Zoe Georgiou My client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new...
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Head of Customer Excellence and Service Delivery
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full timeThis exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...
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Head of Customer Care
1 week ago
Cambridge, United Kingdom Knightwood Associates Ltd Full time**Head of Customer Care / Customer Care Manager** We are currently recruiting for a Head of Customer Care to join our client, a 5* house builder, as part of their division based in Cambridgeshire. This role would be well suited to someone who has done the role previously and is after a new challenge or a senior manager looking to take the next step in...
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Head of Operations
1 month ago
Cambridge, Cambridgeshire, United Kingdom IC Resources Full timeThis is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...
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Head of Operations
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom IC Resources Full timeThis is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...
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Head of Operations
1 week ago
Cambridge, Cambridgeshire, United Kingdom IC Resources Full timeThis is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...
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Head of Operations
1 week ago
Cambridge, Cambridgeshire, United Kingdom IC Resources Full timeThis is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...
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Head of Customer Excellence
3 weeks ago
Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...
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Head of Customer Excellence
2 weeks ago
Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire.Are you the right applicant for this opportunity Find out by reading through the role overview below.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...
-
Head of Customer Excellence
3 weeks ago
Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...
-
Head of Customer Excellence
3 weeks ago
Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...
-
Head of Customer Excellence
3 weeks ago
Cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...
-
Head of Customer Excellence
3 weeks ago
cambridgeshire, United Kingdom Venn Group Full timeA position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...