Head of Customer Experience

4 weeks ago


Cambridge Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full time

This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting infrastructure, service performance delivery / improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function.
You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance’s customer service delivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’.
The purpose of this new role is to develop, implement and embed a customer service experience strategy across Finance.
Proven experience of working within a large, complex organisation is essential along with change management skills, experience of developing and delivering digitally enabled customer transformation.



  • Cambridge, United Kingdom University of Cambridge Full time

    We are excited to appoint our first Head of Customer Excellence and Service Delivery. This pivotal role will implement and embed a coordinated customer service experience strategy for the University's finance function. We are seeking a visionary leader who is passionate about building exceptional customer experiences and driving operational excellence...


  • Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire. Are you the right applicant for this opportunity Find out by reading through the role overview below. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...


  • Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...


  • Cambridge, United Kingdom Digital Waffle Full time

    **Head of Customer Transformation**: **Job details**: - Posted 10 November 2023 - Salary £100000 - £110000 per annum - LocationCambridge - Job type Permanent - Discipline Infrastructure - ReferenceZJ-57-6 - Contact NameZak Jones **Job description**: **Job Title**:Head of Customer Transformation/Migration **Location**:Cambridge, UK (90%...


  • Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full time

    Job Description This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and...


  • Cambridge, United Kingdom Hays Specialist Recruitment Limited Full time

    HEAD OF EXPERIENCE AND DESIGN - CAMBRIDGE - UP TO £70,000 - PERMANENT OPPORTUNITY - LEADING PUBLISHERS Your new company A leading education publishers are looking for a driven Head of Experience and Service Design to join their large team in Cambridge. Your new role The Head of Experience and Service Design will thrive on solving complex challenges and is...


  • Cambridgeshire, United Kingdom Fawkes and Reece Full time

    My client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new region and manage a team You will need to work closely with the construction director to create & implement customer service process's in order to to ensure a smooth customer journey when buying a property...


  • Cambridgeshire, United Kingdom Fawkes & Reece Full time

    **Location**: Cambridgeshire **Salary**: £60K- £65K per Year **Contract**: Permanent **Type**: Full Time **Reference**: ZG/029991_1673871405 **Posted**: January 16, 2023 **Consultant**: Zoe Georgiou My client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new...


  • Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...


  • Cambridge, United Kingdom Knightwood Associates Ltd Full time

    **Head of Customer Care / Customer Care Manager** We are currently recruiting for a Head of Customer Care to join our client, a 5* house builder, as part of their division based in Cambridgeshire. This role would be well suited to someone who has done the role previously and is after a new challenge or a senior manager looking to take the next step in...

  • Head of Operations

    1 month ago


    Cambridge, Cambridgeshire, United Kingdom IC Resources Full time

    This is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...

  • Head of Operations

    2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom IC Resources Full time

    This is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...

  • Head of Operations

    1 week ago


    Cambridge, Cambridgeshire, United Kingdom IC Resources Full time

    This is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...

  • Head of Operations

    1 week ago


    Cambridge, Cambridgeshire, United Kingdom IC Resources Full time

    This is an exciting opportunity for a Head of Operations or a Operations Manager who is taking the next step in their career. As the Head of Operations you will join a company based in Cambridge to drive growth and excellence in their operations team. As the Head of Operations, you will play a pivotal role in managing contract manufacturers, logistics,...


  • Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...


  • Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.Are you the right applicant for this opportunity Find out by reading through the role overview below.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...


  • Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...


  • Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...


  • Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...


  • cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...