Head of Customer Excellence and Service Delivery

3 weeks ago

Cambridge Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full time

This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting infrastructure, service performance delivery / improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function. You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance’s customer service delivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’. This functionality will then become an embedded, live component of the Finance Division’s operating model. Role Purpose The purpose of this new role is to develop, implement and embed a customer service experience strategy across Finance. Proven experience of working within a large, complex organisation is essential along with change management skills, experience of developing and delivering digitally enabled customer transformation. Call Julie for a full, detailed spec

  • Head of Customer Excellence and Service Delivery

    1 month ago

    Cambridge, United Kingdom University of Cambridge Full time

    We are excited to appoint our first Head of Customer Excellence and Service Delivery. This pivotal role will implement and embed a coordinated customer service experience strategy for the University's finance function. We are seeking a visionary leader who is passionate about building exceptional customer experiences and driving operational excellence...

  • Head of Customer Excellence and Service Delivery

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full time

    Job Description This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and...

  • Head of Customer Excellence and Service Delivery

    3 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Limited Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    2 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    2 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    3 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Limited Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    3 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    2 weeks ago

    cambridge, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence and Service Delivery

    2 weeks ago

    Cambridge, United Kingdom Pure Resourcing Solutions Full time

    This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional service delivery approach, customer account management and supporting...

  • Head of Customer Excellence

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire. Are you the right applicant for this opportunity Find out by reading through the role overview below. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...

  • Head of Customer Excellence

    1 week ago

    Cambridge, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    1 week ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    1 week ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.Are you the right applicant for this opportunity Find out by reading through the role overview below.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the...

  • Head of Customer Excellence

    2 weeks ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    1 week ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    1 week ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire. The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    1 week ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    2 weeks ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • Head of Customer Excellence

    2 weeks ago

    cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...