Account Manager
3 weeks ago
Rural Account Executive at Durham Districts Agency
Full time
Permanent Contract
Monday to Friday 9am-5pm with 1 hour lunch
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We champion the personal approach to customer service that NFU Mutual are famous for.
Our Durham District Agency spans County Durham with offices in: Willington, Darlington and Barnard Castle.
You will be based at either our Willington or Darlington office, this is a fantastic opportunity for a positive, proactive, customer focused candidate looking for an opportunity within the Insurance and Financial Services Sector.
You will support our existing customers and also develop new relationships across both commercial and farming businesses. We have seen strong growth in commercial business in recent years and will continue to build on this. In order to maintain the high level of service to our customers we are looking to appoint a Rural Account Executive.
You will be a confident professional (ideally with experience in dealing with customers), you’ll consistently identify and convert potential new opportunities and will relish the challenge to drive the growth of a truly customer-focused local business.
Ideally, you’ll have already worked in a similar role and so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. You will demonstrate competent use of Microsoft software and display excellent literacy skills. In return, you can expect full training in a friendly and supportive environment.
Actively prospect and sell to targeted farming and rural commercial clients, build long lasting, trusting relationships with key decision makers.
• Cross sell the full range of NFU Mutual products, including financial services, risk management services and our range of motor and personal insurances.
• Manage your own customer accounts as well as sales pipeline using our Customer Relationship Management tool.
• Work with the team to offer fantastic client engagement and account management.
A person who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to new and prospective clients.
• Good interpersonal skills, communication skills, & relationship building abilities.
• Understanding of the insurance/financial services sector or previous business to business insurance experience would be beneficial.
• Understanding and knowledge of the agricultural/ rural sector would be desirable.
• Minimum of 5 Grade C or above (equivalent) including Maths and English Language.
• Full driving licence and access to your own car for client visits.
Full training in a friendly and supportive environment.
• Competitive salary based on experience.
• 25 days holiday per annum plus bank holidays and a birthday holiday.
• Pension contributions
• Long-term career development opportunities for the right person.
This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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