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Junior Account Manager

2 months ago

East Anglia, United Kingdom Pure Human Resources Ltd Full time

Junior Account Manager Redbourn, Hertfordshire
Full time, permanent
Salary Competitive, depending on experience
Our client, Southern Communications Group Limited (SCG), is a dynamic and fast paced telecommunications business with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of their business where they strive to design, deliver and support the very best solution to underpin their business and daily operations supported by industry leading specialists.
For their offices based in Redbourn, they are now looking for an experienced and proactive Junior Account Manager to join their busy, customer service team. You will be providing a remarkable service to their customers, and your key objective will be to establish relationships, identify opportunities and maximise customer retention.
Junior Account Manager , the role:
Supporting your customer base and exceeding their expectations
Handling both incoming and outgoing customer sales and service calls
Creating and managing various cases through CRM
Working through your call alerts, and checking for signs of fraud
Developing a good product knowledge to educate customers in alternative services
Managing faults, or hand over more complex issues to third line support
Handling customer feedback and complaints both on the phone and in writing
Junior Account Manager , perfect applicant:
Customer service or Sales experience is essential
Good time management skills and ability to prioritise workload
Office 365 knowledge desirable but not essential
Junior Accounts Manager , the benefits:
~ Competitive Salary
~ 21 days of Annual Leave rising to 22 days after 3 years and 25 days after 5 years (plus BH)
~ Employee Assistance Programme
~ Pure Human Resources Limited works in partnership with Southern Communications Group Limited in providing HR and Recruitment support. No applications from agencies please.