IT Admin Assistant

2 weeks ago


Beeston Nottinghamshire, United Kingdom Metroline Ltd Full time

Job summary The admin assistant will provide a pivotal role between the users and technical staff ensuring that all IT administration and our users are dealt with in a professional and prompt matter.

Answer incoming telephone calls, including the logging, prioritisation, classification, and escalations where required
Coordinating between the users and IT support engineers regarding call resolution
Gathering quotes for IT procurement, ordering hardware / software, goods received and duties relating to the purchasing of IT equipment
Maintaining and conducting regular audits of licenses and user accounts
Demonstrable knowledge of Microsoft Office suite including Word, Excel, PowerPoint. Microsoft Project would be useful but not essential.
Confident with Windows Desktop 10 or 11

Must have an excellent telephone manner, communication skills and customer facing ability
Demonstrated strengths in quantitative analysis, and an ability to think creatively to achieve solutions
Numerate, with the ability to use Microsoft Excel to a good level

Adhere to the weekly shift pattern 38 hours per week, Monday to Friday 07:00 – 18:00 with occasional requirements for working outside of these times when required.

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.


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