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IT Admin Assistant

3 months ago

Beeston Nottinghamshire, United Kingdom Metroline Ltd Full time

Job summary

The admin assistant will provide a pivotal role between the users and technical staff ensuring that all IT administration and our users are dealt with in a professional and prompt matter.

Main Responsibilities

  • Answer incoming telephone calls, including the logging, prioritisation, classification, and escalations where required
  • Coordinating between the users and IT support engineers regarding call resolution
  • Gathering quotes for IT procurement, ordering hardware / software, goods received and duties relating to the purchasing of IT equipment
  • Coordination of diaries and responding to emails recognising some may be of a confidential nature
  • Preparation of spreadsheets and reports as required
  • Maintaining and conducting regular audits of licenses and user accounts
  • Taking minutes and notes during meetings

The above list is not exhaustive

Essential Criteria for application

  • Demonstrable knowledge of Microsoft Office suite including Word, Excel, PowerPoint. Microsoft Project would be useful but not essential.
  • Confident with Windows Desktop 10 or 11

Competencies & Skills

  • Must have an excellent telephone manner, communication skills and customer facing ability
  • Strong interpersonal skills, with ability to develop trust with the user base
  • Demonstrated strengths in quantitative analysis, and an ability to think creatively to achieve solutions
  • Demonstrated skills in adapting, multi-tasking and troubleshooting
  • Numerate, with the ability to use Microsoft Excel to a good level

Hours of work

Adhere to the weekly shift pattern 38 hours per week, Monday to Friday 07:00 – 18:00 with occasional requirements for working outside of these times when required.

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please email a covering letter of application and CV to Mr Preyesh Lukha, Human Resources Administrator, vacancies@metroline.co.uk

Applications

Applications should include:

  • the reasons you are applying for the post;
  • examples of how you meet the skills;
  • any relevant qualifications or experience.