Travel Agency Manager
4 weeks ago
We are seeking an experienced and dynamic individual to fill the role of Travel Agency Manager. The ideal candidate should possess a minimum of 2 years of work experience in a travel agency setting, with a strong understanding of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Key Responsibilities:
- Team Leadership:
- Manage and lead a team of travel agents, providing guidance, support, and training as necessary.
- Foster a positive and collaborative team environment to enhance productivity and customer service.
- Operational Excellence:
- Oversee day-to-day operations of the travel agency, ensuring efficiency and adherence to industry standards.
- Implement and optimize processes to streamline workflow and enhance customer satisfaction.
- Customer Service:
- Ensure high-quality customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
- Stay updated on industry trends and travel regulations to provide accurate and informed assistance to clients.
- Sales and Business Development:
- Develop and implement strategies to drive sales and achieve revenue targets.
- Identify business opportunities, negotiate contracts, and establish partnerships to expand the agency’s client base.
- GDS Expertise:
- Utilize expertise in GDS (Amadeus, Sabre, Galileo) to efficiently book flights, hotels, car rentals, and other travel-related services.
- Train and support team members in effective GDS utilization for optimal service delivery.
- Financial Management:
- Monitor and manage the agency’s financial performance, including budgeting, cost control, and revenue forecasting.
- Implement strategies to maximize profitability and reduce operational costs.
Qualifications:
- Minimum of 2 years of relevant work experience in a travel agency.
- Proficiency in one or more GDS platforms (Amadeus, Sabre, Galileo).
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of travel industry trends and regulations.
- Proven track record in achieving sales targets and business growth.
Candidates with an international background are encouraged to apply for this position. We welcome professionals who bring diverse experiences, cross-cultural adaptability, and a global mindset. Your unique perspectives and skills will contribute to our dynamic team and further enrich our international work environment.”
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