Customer Operations Manager

2 weeks ago

United Kingdom Girbau UK Full time

About Us

We’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries.

A company, an organization or a brand is nothing without people. What makes Girbau unique is our people, our team

We’re looking for a Customer Operations Manager to spearhead our commitment to outstanding customer care (it’s what sets us apart). You’ll uphold the highest level of customer satisfaction through careful leadership, mentoring, development and management of the Customer Service team and their daily tasks and duties.

Combining your passion for customer service and your excellent communication skills, you’ll champion a proactive customer support approach and ensure a timely and satisfactory conclusion to queries, issues and escalations.

If you’ve got a genuine desire to help people, go the extra mile and the right attitude to effectively lead a team, this could be the role for you. You’ll be surrounded by people who love what they do and once you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.

What You’ll Do

  • Develop robust and productive relationships with the Commercial customer base with a particular focus on key and national accounts.
  • Use Salesforce dashboards to monitor progress of service jobs from logging to completion and invoicing.
  • Monitor and manage the knowledge, skills and abilities of the Customer Operations team, ensuring that all areas of customers’ needs can be met.
  • Work collaboratively across departments to ensure optimum efficiency and productivity of the Customer Operations Department
  • In collaboration with the Key Account Relationship Manager, through timely and clear communication, both verbal and written, provide customers with regular feedback and update reports and Management Information.
  • Manage customer escalations and work collaboratively across the business to expedite solutions and mitigate costs.
  • Cooperatively work with management at all levels to ensure business operations provide ultimate customer satisfaction, whilst reaching company budgets and objectives.

About You

  • Highly customer-focussed.
  • Friendly, enthusiastic and a good team player.
  • Strong leadership and team engagement skills.
  • The ability to resolve issues hands-on, and clear communication with escalations expertise.
  • Efficient, accurate, with attention to detail.
  • Self-motivated and willing to take the initiative.
  • Strong organisational skills with the ability to adapt and successfully multitask.
  • Good working knowledge of Word, Outlook, Excel and, ideally, CRM systems (Salesforce advantageous).
  • Minimum of one year’s experience in Management and Customer Service within a busy office environment.
  • A minimum of 5 GCSEs with grades A-C (including Maths and English)
  • Knowledge of CIP methodologies such as Lean and Six Sigma.

A bit about the role:

Location – Hitchin, Herts

Hours – 37.5 hours per week but flexibility will be required to meet the demands of the role. Weekend on call rota (more information on request)

Full-time on-site

If this sounds like you then we'd love to hear from you.

Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Girbau, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal-opportunity employer, we do not discriminate. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

  • Manager, Quality

    9 hours ago

    United Kingdom Motability Operations Full time

    Organic Search (SEO): o Develop and define our overarching SEO strategy o Lead the development and execution of SEO strategies to improve visibility and drive traffic, including keyword research, on-page optimisation, and link building. o Lead the development of a content marketing strategy that puts SEO at its core, with support from the Content...

  • Search Manager

    9 hours ago

    United Kingdom Motability Operations Full time

    Description In this role, you'll have an exciting opportunity to lead our organic and paid search strategies. You'll get to define our search strategy to boost visibility, drive traffic and increase conversion. And, you'll ensure our paid and organic efforts work together seamlessly. Key Responsibilities: Organic Search (SEO): o Develop...

  • Search Manager

    16 hours ago

    united kingdom Motability Operations Full time

    DescriptionIn this role, you'll have an exciting opportunity to lead our organic and paid search strategies. You'll get to define our search strategy to boost visibility, drive traffic and increase conversion. And, you'll ensure our paid and organic efforts work together seamlessly. Key Responsibilities: Organic Search (SEO): o Develop and define our...

  • Customer Operations Manager

    2 weeks ago

    United Kingdom Girbau UK Full time

    We’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries. A company, an organization or a...

  • Customs Manager

    2 weeks ago

    United Kingdom You Recruitment Ltd Full time

    Are you an experienced Customs Expert with a knack for building processes and creating strong teams from scratch? Love the idea of being at the forefront of a well-established logistics company, helping to shape its future in the UK? Then we’d love to hear from you! Location: Felixstowe About the Role: We’re working with a leading logistics company...

  • Internal Sales Executive Team Leader

    2 weeks ago

    united kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive Team Leader in the Southampton area. Apply today to work as Internal Sales Executive Team Leader to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.This is a permanent...

  • Internal Sales Executive Team Leader

    2 weeks ago

    United Kingdom Staffline Operations Full time €28,500

    Staffline is recruiting for Internal Sales Executive Team Leade r in the Southampton area . Apply today to work as Internal Sales Executive Team Leader to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide. This...

  • Internal Sales Executive

    2 weeks ago

    united kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive in the Southampton area.Apply today to work as Internal Sales Executive to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.The rate of pay is up to £26,819 per annum +...

  • Internal Sales Executive

    2 weeks ago

    United Kingdom Staffline Operations Full time €26,819

    Staffline is recruiting for Internal Sales Executive in the Southampton area. Apply today to work as Internal Sales Executive to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide. The rate of pay is up to...

  • Senior Manager, Customer Success and Operations

    4 weeks ago

    united kingdom Compliant Full time

    Company Overview At Compliant, we are shaping the future of digital media for responsible audience development, consumer targeting and media curation. The lack of industry transparency means unlawful and unethical data practices go unseen, potentially exposing well meaning companies to irreparable harm. As consumer data becomes a company’s most valuable...

  • Internal Sales Lead Coordinator

    2 weeks ago

    United Kingdom Staffline Operations Full time €28,500

    Staffline is recruiting for Internal Sales Executive Team Leade r in the Southampton area . Apply today to work as Internal Sales Executive Team Leader to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide. This is...

  • Operations Manager

    2 weeks ago

    united kingdom Lime Talent Full time

    Operations Manager Location – North London (on-site) Salary - £55 to 65k A leading retailer in North London is seeking an Operations Manager for their flagship branch. You will lead a team of warehouse staff to ensure operational efficiency and exceptional customer service. This role is vital in delivering a great customer experience, and you'll...

  • Sales Director

    2 weeks ago

    United Kingdom Staffline Operations Full time €26,819

    Staffline is recruiting for Internal Sales Executive in the Southampton area. Apply today to work as Internal Sales Executive to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide. The rate of pay is up to £26,819...

  • Customer Operations Controller

    2 days ago

    United Kingdom VP Plc Full time

    Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping...

  • Customer Operations Controller

    2 days ago

    United Kingdom VP Plc Full time

    Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping...

  • Head of Customer Success

    2 months ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Head of Customer Success

    3 weeks ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Customer Insights Manager

    2 weeks ago

    united kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGER UP TO £70,000 + BENEFITS LONDON An award winning insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys that will optimize customer journeys, gathering insights from surveys and complaints,...

  • Operations Manager

    2 weeks ago

    United Kingdom COREcruitment Ltd Full time €40,000

    Operations Manager, Events Venue, East Midlands, £40,000 I am working with a beautiful venue in the East Midlands who pride themselves on delivering exceptional experiences across weddings and events. They are seeking an Operations Manager to join the team, responsible for managing and delivering all aspects of the venue and event operations including...

  • Operations Manager

    4 weeks ago

    united kingdom Prickrz.com Full time

    About Us : Pickrz.com is a revolutionary sports betting platform that provides financial backing to bettors, empowering them to maximize their betting potential. We are dedicated to creating a trustworthy and dynamic community for sports enthusiasts worldwide. As look to launch our start up later this year, we are looking for an experienced and strategic...