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IT Support and Service Desk Operator
3 months ago
Service Desk Analyst Chester
12 months contract
Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
My client is on the world’s leading financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension or permanent opportunity. You will be fully office based whilst undergoing training, at least 1 month, then moving to a hybrid working model of 3 days in the office, 2 days working from home as determined by the rota. The role is working a 40 hour week, Monday to Friday with a number of shifts between the hours of 7am and 7pm and you would also be required to work 1 weekend in 5. Rotas are produced 3 months in advance.
In this role you will be conducting basic troubleshooting of Microsoft applications and proprietary systems via phone and chat function supporting internal bank employees globally. This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background.
Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
Excellent customer service skills.
Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.
Technology Call Centre and Customer Service experience.
Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.
