Senior Client Service Manager

2 weeks ago


London, United Kingdom CloudFlare Full time

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.
Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
Create a vision and articulate the value of professional services to customer stakeholders via several methods including preparing and delivering presentations at senior management levels
Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
Act as the primary point of contact for Account Executives (AEs) and Account Teams when a professional services opportunity is identified.
Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
Coordinate and schedule calls with Account Teams to gather more details about the service opportunity and understand its scope.
Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
Bachelor's degree in Business, Information Technology, or a related field.
Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
Strong understanding of the professional services landscape, including both internal and partner-provided services.
Proven ability to manage complex projects and multi-stakeholder engagements.
Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, TLS, APIs and related technologies
Experience with Jira and Salesforce (or similar CRM tool) is a plus.
Fluency in English (written and oral) is a must. Fluency in one or more additional EMEA languages is a plus. Preferred additional languages are French or German.
#


  • Client Service Partner

    Found in: Talent UK C2 - 35 minutes ago


    London, United Kingdom Corporation Service Company Full time

    Title: Client Service Partner Location: London Working Hours: Monday to Friday - 9am - 5.30pm  Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...


  • London, United Kingdom Lightning Sharks Full time

    Job Description Working with clients in fintech, blockchain and hospitality, Lightning Sharks offer our clients a full range of media services including content creation, SEO, social media management, PR, lifecycle and marketing automation, web/mobile development, video production, creative design and business strategy. We build and execute strategies to...

  • Senior Client Services Manager

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Green Recruitment Company Full time

    ​The Green Recruitment Company are excited to be exclusively supporting an exciting Cleantech scale-up, which is in a fantastic position in the UK's B2B energy transition – offering a cutting-edge portfolio of software solutions to decarbonise energy & heat systems.As part of their ongoing success, our client is searching for an experienced Senior Client...

  • Senior Client Services Manager

    Found in: beBee S GB - 3 weeks ago


    London, United Kingdom Green Recruitment Company Full time

    ​The Green Recruitment Company are excited to be exclusively supporting an exciting Cleantech scale-up, which is in a fantastic position in the UK’s B2B energy transition – offering a cutting-edge portfolio of software solutions to decarbonise energy & heat systems.As part of their ongoing success, our client is searching for an...


  • London, United Kingdom CSC (Corporation Service Company) Full time

    **Title: Client Service Partner** **Location: London** **Working Hours: Monday to Friday - 9am - 5.30pm** **Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...


  • London, United Kingdom CSC (Corporation Service Company) Full time

    As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • London, United Kingdom CSC (Corporation Service Company) Full time

    As a Client Service Partner, you will be responsible for providing clients with business-to-business support on a daily basis; taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and we provide full...


  • London, United Kingdom eFinancialCareers Full time

    The **Senior Client Services Associate **will take responsibility for the following duties: - Support the team to produce tailored investment reporting materials. - Work closely with internal teams to effectively manage client assets. - Engage and contribute in client meetings and events, where appropriate. - Build strong relationships with and be the point...

  • Client Services Manager Senior

    Found in: beBee jobs GB - 3 days ago


    London, Greater London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Client Services Manager Senior - LendAmendGBR LDNAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant...

  • Senior Account Manager

    Found in: Jooble UK C2 - 7 days ago


    London, United Kingdom AirSearch Full time

    Senior Account Manager - Enterprise, SI, and Data Centre Our client provides mission-critical bandwidth to some of the world's most impactful companies, driving innovations that shape our society. With a 130,000+ mile network spanning North America and Europe, inclusive of extensive metro connectivity to numerous buildings and data centers, our client...


  • London, United Kingdom AirSearch Full time

    Senior Account Manager - Enterprise, SI, and Data Centre Our client provides mission-critical bandwidth to some of the world's most impactful companies, driving innovations that shape our society. With a 130,000+ mile network spanning North America and Europe, inclusive of extensive metro connectivity to numerous buildings and data centers, our client...

  • Tax Manager

    1 day ago


    London, United Kingdom Hays Senior Finance Full time

    Being a Top 50 firm and based in London, the firm is looking to add to their Personal Tax team. Offering some great benefits for their employees, as well as a relaxed approach to being in the office, this is an opportunity you should consider. With it being a smaller office, you will get to know everyone in the office in no time. The role you are applying...


  • London, United Kingdom eFinancialCareers Full time

    We are working with a highly reputable investment management firm looking to hire a** Senior Client Services Executive to **join the team. The successful hire will have a high level of visibility **Client Services Executive **will take responsibility for the following duties: - Deputy to the Head of Client Services and will act as clients' primary point of...


  • London, United Kingdom eFinancialCareers Full time

    We are working with a highly reputable investment management firm looking to hire a** Senior Client Services Executive to **join the team. The successful hire will have a high level of visibility **Client Services Executive **will take responsibility for the following duties: - Deputy to the Head of Client Services and will act as a primary point of...

  • Senior Manager

    2 weeks ago


    London, United Kingdom eFinancialCareers Full time

    **Newly Created Senior Finance Accounting Manager role at Leading Corporate Management Company** Job Title: Senior Manager Duration: Permanent Location: City of London (50/50 WFH) A global, publicly traded, corporate management company are looking for a new senior manager within the Corporate Services side of the Client Accounting team. You will be from an...


  • London, United Kingdom Gallagher Bassett International Ltd Full time

    Senior Client Manager *Remote Working Opportunity!* The role of the Senior Client Consultant is a senior-level role within Gallagher Bassett reporting directly to Client Services Director. The Senior Client Consultant is accountable for the daily high-quality management of client relationships and the timelyexecution of all client deliverables. The Senior...


  • London, United Kingdom Lightning Sharks Full time

    Working with clients in fintech, blockchain and hospitality, Lightning Sharks offer our clients a full range of media services including content creation, SEO, social media management, PR, lifecycle and marketing automation, web/mobile development, video production, creative design and business strategy. We build and execute strategies to enable clients...


  • London, United Kingdom Lightning Sharks Full time

    Working with clients in fintech, blockchain and hospitality, Lightning Sharks offer our clients a full range of media services including content creation, SEO, social media management, PR, lifecycle and marketing automation, web/mobile development, video production, creative design and business strategy. We build and execute strategies to enable clients...


  • London, United Kingdom Hays Senior Finance Full time

    A boutique accountancy firm in London who provide a wealth of accounting services to an eclectic, predominantly SME client base. They use IRIS Accounts Production and QuickBooks. As a temporary Accounts Senior, your role will be varied but predominantly focussed around the production of statutory accounts for an SME client base alongside the preparation of...


  • London, United Kingdom Ad Idem Consulting Limited Full time

    Our client is a well-known Investment management firm looking to hire a Senior Client Services associate. Specifically they are looking for someone with experience handling complaints and solving complex issues. **Duties & Responsibilities** - Handle and prioritizes complex assigned or escalated client requests. May follow up with internal partners or...