Senior Client Services Manager

1 month ago

London, Greater London, United Kingdom Green Recruitment Company Full time

​The Green Recruitment Company are excited to be exclusively supporting an exciting Cleantech scale-up, which is in a fantastic position in the UK's B2B energy transition – offering a cutting-edge portfolio of software solutions to decarbonise energy & heat systems.

As part of their ongoing success, our client is searching for an experienced Senior Client Services Manager to play a significant role in their mission to achieve Net-Zero & cut client's costs – maintaining & maximising relationships with the businesses' biggest clients as well as managing a growing support team.

This Individual will be reporting directly to the COO and joining a thriving London office. They will bring significant account management, business development (upselling/cross-selling), & team management experience surrounding software products - in cleantech, renewable energy, or heat markets.

Key responsibilities:
  • Account Managing major clients (housing development, councils, energy services etc.), ensuring exceptional client service.
  • Conducting business development through upselling, cross-selling, & identifying opportunities through thorough client management.
  • Line managing an initial team of 2, who cover client & ticketing support.
  • Lead client onboarding processes, finalise contracts, & support the COO on negotiations.
  • Demonstrate how to maximise the product suite's value with the support of product & sales teams.
  • Liaise with the product & dev team on client feedback to improve products.
  • Act as a product ambassador, displaying a full knowledge of the SaaS suite.
Job Requirements:
  • 4+ Years' working experience in Account Management, Client Services, & Business Development roles – surrounding SaaS products.
  • 3+ Years' experience in Renewable Energy / Cleantech / Climate-Tech markets.
  • Proven ability to manage & grow a small team.
  • Ability to work cross-functionally with development, product, and commercial teams.
  • Excellent written & verbal communication skills, with an ability to maintain strong relations with clients.
  • Skilled in listening to clients & understanding their needs – providing solutions through cross-selling, upselling, & product improvements.
  • Proven self-starter and problem solver, with the ability to manage a busy desk.
Desirables:
  • Thrives in fast-paced startup/scale-up environments.
  • Understanding of IoT & Data products.

In conclusion, be part of an organisation to drive the renewable energy revolution and contribute to a sustainable future.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and interest in the role to Jack Eagle )

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