Senior Client Representative, Entitlements

2 weeks ago

London, Greater London, United Kingdom Royal Bank of Canada Full time

Come Work with Us

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Client Representative, Entitlements & Tax, Client Operations, Investor & Treasury Services (London)

Job Description

What is the opportunity?

You will be working in the UK Entitlements & Tax as a ESS Senior Client Service Representative.

What will you do?

  • Provide procedural and technical support to Full Coverage clients ensuring the accuracy and timeliness of responses while managing any related risks and ensuring all inquiries are processed in line with Service Level Standards
  • Ensure both internal and external queries are resolved or at least responded to within 24hrs of receipt or within given deadlines, providing accurate, clear and concise answers or status updates.
  • Ensure all queries are accurately and efficiently logged in the client query database.
  • Provide feedback on client inquiries identifying trends, and logging issues to assist in monitoring client satisfaction levels and developing solutions to enhance the client experience.
  • Responsible for completion of all RFP documentation when requested
  • Responsible for Client Due Diligence, attending the meeting and satisfying any documentation requirements.
  • Participation in service reviews, representing client operations.
  • To be a Subject Matter Expert in Global Corporate Actions, Income and Tax with a full and detailed understanding of complex and unique processing.

What do you need to succeed?

  • Change Advocate
  • Results Oriented
  • Business Acumen
  • Analytical Thinking
  • Sense of Urgency
  • Customer insight
  • Ability to successfully work under pressure.

Must-have

  • Proven and demonstrable in-depth industry experience of Corporate Entitlement event management and processing.
  • Must possess a thorough and methodical approach to the accurate processing of all allocated Corporate Entitlements through out there full life cycle.
  • Demonstrable experience in a global custody or related financial institution.
  • Good written and verbal communication skills .
  • Ability to use initiative.
  • Excellent attention to detail.
  • Good interpersonal skills and networking abilities with sub-custodians and internal, external and global departments.
  • Ability to work as part of a team or alone to achieve collective goals.
  • Good organisation skills and ability to prioritise workloads to meet tight deadlines.
  • Systems literate.
  • Be able to work under pressure.
  • Ability to improve processes.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible working options fully supported.

Job Summary

Address:

London, United Kingdom of Great Britain and Northern Ireland

City:

GBR-GREATER_LONDON-LONDON

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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