Business Support Manager

3 weeks ago

Milton Keynes Buckinghamshire, United Kingdom National Energy Foundation Full time
Business Support Manager (Maternity Cover)
  • Job Title: Business Support Manager (Maternity Cover)
  • Reporting to: Head of Business Support & Chief Executive O
  • Base: Milton Keynes
  • Job Type: Fixed term 12-month contract
  • Closing Date: 14th May 2024

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

Role Summary:

As Business Support Manager you will be responsible for ensuring staff have the resources,

materials, systems and processes they need to do their jobs effectively. Ultimately, you will

maintain organisational infrastructure and processes to ensure all aspects of the Foundation’s

activities operate effectively. You will be responsible for ensuring the successful delivery of the

Charity’s business support functions. Alongside this you will provide administrative support to

the CEO by managing schedules, coordinating meetings, and handling correspondence.

You will line manage a team who are responsible for:

  • Planning, Performance and Quality
  • Project support and administration
  • Business insights and organisational reporting

Key Responsibilities:

  •  ICT and business support administration
    o Ensure all systems for incoming communications are effective, including all general phone numbers and email addresses.
    o VoIP & CRM contact and administrator
    o Ensure NEF staff have the appropriate hardware and software to operate effectively.
    o Oversee NEF’s relationship with Landmark Property Solutions, ensuring effective operation of our property infrastructure.
    o Lead externally procured services, including IT, HR, any licensed arrangements etc, to ensure effective contracted agreements are in place; delivery of services is effective; timescales and budgets are met.• Line management

    o Line management of six administrators responsible for project support and administration

    o Line management of a Quality and Data Protection Officer

    o Line management of a Business Insights Lead
    • People functions including volunteering, training, recruitment, and HR.
    o Coordinate all recruitment activity including arranging interviews, letters, handling applications and data in accordance with our quality systems; lead all staff inductions.
    o Maintain the staff handbook and ensure its consistency with policies. • Health & Safety
    o Conduct risk assessments.
    o Developing and implement health and safety policies and procedures.
    o Provide safety training to staff, investigating accidents or incidents, and monitoring compliance with health and safety laws and regulations.
    o Create emergency response plans, conducting safety audits, and promoting a culture of safety within the foundation.
    • Office management
    o Managing oice supplies, coordinating meetings and appointments, handling correspondence, maintaining office equipment, and ensuring the office operates smoothly on a day-to-day basis.

Person Specification:

• Five years or more experience in business administration and support, ideally in the charity sector.
• Experience of working at senior management level.
• Strong administrative and organisational skills, with the ability to maintain a realistic balance among multiple priorities.
• A successful track record of working effectively as an administrative/business support professional.
• Experience of leading administrative or business support teams.
• Line management experience, and be able to engage, inspire and motivate.
• Excellent communication skills, both written and verbal; ability to negotiate and liaise with multiple internal and external stakeholders at all levels.
• Sound project management skills and attention to detail.
• Understanding of organisational Quality Management Systems and ISO 9001.
• Reliability and discretion dealing with confidential matters; high level of emotional intelligence.
• Working knowledge of IT infrastructure, hardware, and software requirements.
• Ability to lead and influence in a matrix structure; natural aptitude to ‘make things happen’.
• Ability to work unsupervised under own initiative and to prioritise tasks.
• Ability to communicate clear instructions and provide clear feedback.

Job Application Form

To apply, please submit your CV and Cover Letter outlining why you feel you would excel in this role at NEF using the form below by the closing date. Applicants who send their CV without a covering letter will not be considered for the role.

The National Energy Foundation is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

Join us in shaping a sustainable and healthier future Apply today and be a part of a dynamic team dedicated to making a positive impact.

Please note: Read our Job Application Privacy Notice here .

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  • Base: Milton Keynes or Home based with extensive regional travel across one of the following counties: Wiltshire, Kent, Berkshire, Gloucestershire, Warwickshire, West Midlands, Staffordshire, Derbyshire
  • Base: This role can be home based, although weekly travel to head office in Milton Keynes will be required.
  • Base: Milton Keynes, or home based with extensive travel in Bedfordshire, Hertfordshire and around the UK
  • Base: Milton Keynes, or home based with extensive travel in Bedfordshire & Hertfordshire
  • Base: Milton Keynes or home based with extensive regional travel across north east of england
  • Base: Milton Keynes or Home based with extensive regional travel across one of the following counties: Wiltshire, Kent, Berkshire, Gloucestershire, Warwickshire, West Midlands, Staffordshire, Derbyshire
  • Base: This role can be home based, although weekly travel to head office in Milton Keynes will be required.
  • Base: Milton Keynes, or home based with extensive travel in Bedfordshire, Hertfordshire and around the UK

The National Energy Foundation, Suite 2.15, Challenge House, Sherwood Drive, Bletchley, Milton Keynes, MK3 6DP

Registered Charity No. 298951 | Registered in England with liability limited by guarantee No 2218531

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