Commercial Accounts Officer

2 weeks ago


South Croydon Greater London, United Kingdom Southern Housing Full time

Southern Housing are seeking a talented candidate to join us as a Customer Accounts Officer in our Customer Transactions department.
This is an exciting opportunity for someone with an interest in revenue maximisation and collection through a prompt and consistent arrears management and debt recovery. As a Customer Accounts Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. Reporting to the Customer Accounts Team Manager, you’ll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.
Good communication skills (written and oral) including a strong telephone presence.
* Excellent customer service and complaint handling skills.
Please note this role is based out of our Croydon office
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailers discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In-house academy & career development
* Flexible working
Inclusion and Diversity
Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.



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