Senior Operations Manager, Rider Onboarding and Compliance
4 weeks ago
Senior Operations Manager, Rider Onboarding and Compliance Reporting into the Head of Rider Services, you will be leading the Rider Onboarding & Compliance team, who are responsible for helping applicants get out on the road globally, and supporting them once they’re there. Deeply embedded within the operations processes of Deliveroo, Rider Onboarding and Compliance is central to our continued success through its impact on rider retention and rider satisfaction.
The role is based full time in the London Office, Monday - Friday, hybrid working policy 3 days in the office and 2 days at home. You will also be part of a 24/7 on-call rota, roughly 2 weeks per quarter.
Responsible for planning and executing large scale global projects related to onboarding pipelines standardisation and rider compliance.
Work with the Global Operations team and local markets to promote executional excellence, process improvements and new compliance initiatives
Have input in and be responsible for progressing our global rider onboarding and compliance strategy.
Compliance process adherence
Improve quality scores
Ensure cross training processes in place
Ensure policies and processes are place
Enhance operational stability and rigour through cross-training and up-skilling initiatives.
Keep your team functioning at the top of their game by effectively monitoring performance and adherence to KPI's
Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness. Analytical and strategic – able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business and the Operations Support team specifically.
Knows how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping stakeholders informed
Effective communicator - needs to be able to explain complex process to a range of stakeholders in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. Please click here to view our candidate privacy policy.
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London, United Kingdom Deliveroo Full timeSenior Operations Manager, Rider Onboarding and ComplianceReporting into the Head of Rider Services, you will be leading the Rider Onboarding & Compliance team, who are responsible for helping applicants get out on the road globally, and supporting them once they’re there. Your goal is to run an engaged and motivated team while redefining what good looks...
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London, United Kingdom Deliveroo Full timeSenior Operations Manager, Rider Onboarding and Compliance Reporting into the Head of Rider Services, you will be leading the Rider Onboarding & Compliance team, who are responsible for helping applicants get out on the road globally, and supporting them once they’re there. Your goal is to run an engaged and motivated team while redefining what good...
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