Collections Advisor
2 weeks ago
At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;
- Competitive salary starting at £23,000 plus annual bonus
- Favourable working hours (35 per week)
- Hybrid working
- Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.
#J-18808-Ljbffr-
Collections Advisor
1 day ago
Cardiff, United Kingdom Yolk Recruitment Full timeYolk Recruitment is looking to speak with experienced Collections Advisors for a new opportunity in Cardiff with a company that is reshaping the industry and allowing for great growth opportunities for specialists in Customer Service. **As a Collections Advisor, you will be**: - Guide customers through regulatory documents, including statements and...
-
Collection Advisor
2 months ago
Cardiff, United Kingdom Blue Arrow Full timeBlue Arrow is recruiting for a Collection Advisor role in Cardiff and Reading. Collections Advisor x3 JOB LOCATION SECURITY CLEARANCE LEVEL REQUIRED BPSS LENGTH OF CONTRACT 6 months with extension likely HOURS 37 hours per week (Monday to Friday) PAY RATE £12.90 per hour PAYE INTERVIEW PROCESS Telephone / Teams with manager ESSENTIAL QUALIFICATIONS...
-
Collections Advisor
1 month ago
Cardiff, United Kingdom Wild Recruitment Full timeDo you have a passion for customer service and believe you can provide an excellent experience? Are you from a customer service background and are looking to develop your career further? If so, look no further. Our client that is the leader within their field and are looking for individuals that will provide support to their outstanding collections...
-
Collections Advisor
1 week ago
Cardiff, United Kingdom V12 Retail Finance Full timeAt V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. **What's on Offer** We are looking for individuals who wish to grow their...
-
Collection Advisor
1 month ago
Cardiff, United Kingdom Blue Arrow Full timeBlue Arrow is recruiting for a Collections Advisor x2 JOB LOCATION SECURITY CLEARANCE LEVEL REQUIRED BPSS LENGTH OF CONTRACT 8 months with extension likely HOURS 37 hours per week (Monday to Friday) PAY RATE £12.90 per hour PAYE INTERVIEW PROCESS Telephone / Teams with manager REASON FOR VACANCY New ESSENTIAL QUALIFICATIONS Collections experience,...
-
Collections Advisor
1 week ago
Cardiff, United Kingdom Tate Full time**Collections Advisor** **Cardiff** **6 Months - Extension Likely** **Full Time - 37 hour week (Monday to Friday)** **£12.90 per hour** **Responsibilities**: - Inbound and outbound calls. - Contacting customers who have fallen behind in their payments - collecting payments. - Looking at long term solutions. - Educating customers and setting up direct...
-
Collections Advisor
1 month ago
Cardiff, United Kingdom Recruit121 Finance & Accounting Solutions Full timeAn excellent opportunity for a hybrid Collections Advisor to join a well established international business based in Cardiff. This client is a excellent employer offering lots of opportunity and generous package with bonus. You will need to be able to start at short notice or be immediately available for this 12 month contract. The Role **Job...
-
Collections Customer Advisor
2 days ago
Cardiff, United Kingdom Blue Arrow Full timePosition: Collections Customer Advisor Location: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office. Site: Located in Cardiff - CF15 7QU **Salary**: £10.90ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid) Start date: 22/05/2023 Contract...
-
Collections Advisor
4 weeks ago
Cardiff, United Kingdom Brook Street Full time**Customer Collections Advisor, Motor Collections Department (Hybrid)** **Job type: Full Time Permanent** **Start date: 29th April** **Location: Central Cardiff** **Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in 3)** **Competitive salary and annual bonus: Starting from £25,000...
-
Collections Advisor
1 month ago
Cardiff, United Kingdom Brook Street Full time**Customer Service Advisor, Motor Collections Department (Hybrid)** **Job type: Full Time Permanent** **Start date: 5th June (5 weeks training, full attendance required)** **Interviews: 18th and 25th April** **Location: Central Cardiff** **Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in...
-
Waste Collection Management advisor
2 weeks ago
Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAt V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. We are looking for individuals who wish to grow their career in financial...
-
Customer Collections Advisor
2 days ago
Cardiff, United Kingdom BU-UK Infrastructure Full timeAt BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves...
-
Collections Team Lead
2 days ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections Team Lead
2 days ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Customer Service Advisor
1 month ago
Cardiff, United Kingdom Brook Street Full time**Customer Service Advisor, Motor Collections Department (Hybrid)** **Job type: Full Time Permanent** **Start date: 5th June (5 weeks training, full attendance required)** **Interviews: 18th and 25th April** **Location: Central Cardiff** **Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in...
-
Customer Service Advisor
1 month ago
Cardiff, United Kingdom Brook Street Full time**Customer Service Advisor, Motor Collections Department (Hybrid)** **Job type: Full Time Permanent** **Start date: 5th June (5 weeks training, full attendance required)** **Location: Central Cardiff** **Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in 3)** **Competitive salary and annual bonus: starting...
-
Collections Team Lead
2 days ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Senior Customer Service Advisor
3 days ago
Cardiff, United Kingdom Jomo People Ltd Full timeFancy working for a company voted “Best Workplace for Wellbeing” in 2023? This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors or contact centre customer service advisors from a regulated background, to join their super friendly and supportive team, based out...
-
Collections Team Lead
2 days ago
Cardiff, United Kingdom Starling Bank Full timeHello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...
-
Collections Advisor
1 month ago
Cardiff, United Kingdom Brook Street Full timeSalary between £25,000 and £32,000 based on experience 35hrs per week, hybrid (2 days in the office per week) **Shifts between**: 8am - 7pm Mon to Fri 8am - 12pm Sat (1 in 3) Financial business based in Cardiff City Centre. start date TBC **The role will involve, but not be limited to the following**: You will make a real difference to our vulnerable...