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Account Manager/Executives

4 months ago

Chester Cheshire, United Kingdom Sykes Cottages Full time

Are you a natural at building rapport? We are seeking our newest service-driven, organised professionals to join our vibrant, high-energy Property Services Team at our Chester head office. Joining our newly-created team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits
~ Shifts covering 5 days out of 7, Mon-Sat, 9am-5.Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary
~33 days annual leave including bank holidays
~ Plus an additional day off for your Birthday
~ A flexible hybrid-working policy, with a min two days a week from our Chester head office
~ An enhanced maternity and paternity policy
~ Employee discounts and benefits with your wellbeing at the centre
~ Opportunities for career progression, personal development and opportunities to be recognised
~ Comprehensive training and development programs to set you up for success
~ Study support for additional qualifications, courses and accreditations
~ Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
~ Regular social events including weekly Breakfast Club and 'Bring your Dog to Work' day


Working as a key member of our newly created HUB team, our newest Property Services Coordinator will ensure the daily running's of our property services and maintenance teams, hosting daily meetings with Maintenance Managers across our Regional Brands and Sykes Holiday Cottages, building rapport with Owners, creating excellent relationships with tradesman and suppliers and progressing guest complaints to your Line Manager.
Other adhoc responsibilities will see you administering compliance documents, scheduling property checks, administering recharges and distributing work to the Brands and Sykes teams. This is the perfect opportunity for those able to stay organised and focussed to resolve issues quickly and accurately as you liaise with customers, owners and suppliers to complete work and direct arrange or assist with scheduling third party services so properties remain compliant and suitable for letting.
Excellent customer service skills
Task management
Skilled in Enterprise, KEA and Excel
Knowledge of the brands and Sykes properties
Holiday let/hospitality industry experience.