How our optoms support our customer experience

3 weeks ago


United Kingdom Vision Express Full time

How our optoms support our customer experience
I look after the Optom Store Manager (OSM) programme, which is one of the career development pathways that we’ve got at Vision Express, for registrants that want to do something a little different. I also support our NHS contract work and any clinical and professional queries that are escalated through us.”
We have many different career pathways and we support all our colleaguesin their ongoing success. The customer experience
Our customer experience is a top priority. We want to ensure that every customer has a unique experience when they visit one of our stores. Our Optometrists are key in building that rapport and relationship with them, and then during the examination, we can really help to resolve any of their concerns and answer their questions and queries.”
“We tend to get a lot of positive feedback about our customer experience. This includes helping our customers learn more about the latest eye care products, as well as offering thorough examinations that build lasting connections.
As we roll them out, we’re holding a host of training sessions as well, so events that Optometrists can attend face-to-face to really understand how to use the equipment for the benefits, and what they offer our customers.”
‘Whether you’re in a store or you’re testing on your own, or you’re a team of Optometrists, there’s always help on hand, should you need it. There’s a big team at Store Support Centre as well, that are able to support our Optometrists with any professional and clinical queries that they might have.”
“Our comprehensive training ensures our colleagues are well-equipped with the right skills to be successful in their roles over the long term. In a world where the definition of a perfect work-life balance is constantly evolving, at Vision Express, we want to stand out as a beacon for Eyecare Professionals that are seeking not just a job,
We caught up with Ravinder on her flexible working week at Vision Express as a Resident Optometrist
Vision Express Optometrist Saloni chat's through her ideal working week whilst working as a resident Optometrist at Vision Express.
Becoming a pre-registration optometrist can be a challenging and rewarding experience. The 2022 General Optical Council report surveyed optical professionals around the country and found that more people were satisfied in their current roles. Store Support Centre, Ruddington, Nottingham
Permanent
As a Brand Manager at Vision Express, you'll pl
You’ll help with frame adjustments, repairs, and
You’ll help with frame adjustments, repairs, and
Role overviewAs an Assistant Store Manager Designate at Vision Express, you’ll join us on an exciting six-months training and development programme, to prepare you for the role of an Assistant Sto
Role overviewAs a Store Manager Designate at Vision Express, You’ll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. Role overviewAs a Store Manager Designate at Vision Express, You’ll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. You’ll help with frame adjustments, repairs, and
You’ll help with frame adjustments, repairs, and



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