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(Senior) Digital Product Analyst

4 months ago

United Kingdom PENTLAND Full time

Senior Ecommerce & Digital Product Analyst
A fundamental role at the heart of the digital product function. The role will work on Pentlands B2B websites as we go through a digital transformation
Super User for CMS platforms, ensuring accurate activation and front-end campaign execution.
Manage the effective setup of promotions and clearance offers, and assist with email execution via CRM systems
Managing site product data & content set up to ensure the timely delivery of seasonal launches and product propositions.
A key liaison across the Digital and IT function, identifying and logging site related issues, taking ownership and nurturing tickets through to resolution.
Working with the IT team on site deployments thoroughly testing site enhancements & bug fixes before setting live to customers
Support business analyst to Investigate and resolve customer queries, escalating to IT where appropriate in timely manner
Highly commercial acumen and analytical mindset
Content Management System experience
Understanding of the digital business setup e.g. trading, distribution, customer service and how they work together to deliver world class service
Strong IT skills and able to multi-task and navigate across multiple complex systems
Confident using Microsoft packages including Excel
Flexibility to work across multiple brands and support other teams when needed
Any experience using Jira, hybris, SAP or PIM advantageous
Highly analytical with strong (advanced) excel skills