Partner Operations Manager | UK
2 weeks ago
Our Mission
Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.
The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
Taptap Send is seeking a motivated and analytical leader to join our Operations team. You will own improving the payout customer experience and efficiency for Africa & across the globe. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
This role touches a wide cross-section of Taptap Send’s truly global operations. You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.
Taptap Send is rapidly growing, and the scope and complexity of this role will too.
Responsibilities- Lead performance monitoring on our payment corridors in Sub-Saharan and Northern Africa. Identify & track the metrics that matter
- Work with our payment partners to deliver the best service to our customers. Troubleshoot issues, collaborate on potential improvements, work with tech teams on building new solutions
- Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
- Ensure our user-facing metrics are met regarding partner reliability and act as first point of contact between Taptap Send and our partners across the globe for operations needs
- Collaborate with growth, engineering and product teams to prepare for new markets to come online
- Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
- Ability to independently identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
- Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
- 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus
- Strong written and verbal communication skills
- Proficiency in Excel; proficiency with SQL a plus
- Emerging market experience strongly preferred
- English and French language proficiency required
- Right to work in preferred location. Limited sponsorship opportunities
Impact first.
Team next.
Accept reality.
Propose solutions.
Win with grit.
Be proactively candid, with yourself and others.
Love the particular.
Own it.
Create positive energy.
Maybe, even have fun.
Equal Opportunity Employer
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
#J-18808-Ljbffr-
People Partner UK
2 weeks ago
London, United Kingdom Jobleads-UK Full timeHR Business Partner – 6month Contract with potential to go perm – £60-65,000 – PR, Comms, Marketing – Canary Wharf Are you a strong generalist with excellent business partnering skills, able to work autonomously within a small team, and also liaise with global HR counterparts? You’ll be joining a growing business at an exciting time, going through...
-
Associate Partner Manager, UK 3P ESM
Found in: Talent UK C2 - 7 days ago
London, United Kingdom Amazon UK Services Ltd. Full timeAmazon.co.uk’s Seller Marketplace is a large and fast growing business where millions of UK customers transact with hundreds of thousands of sellers, who range from individuals to large retailers. The UK Merchant Services team works with sellers to help them grow their business on the Amazon marketplace, delivering the best possible customer experience for...
-
Partner Connect Project Coordinator
2 hours ago
London, United Kingdom Expedia Partner Solutions Full timePartner Connect Project Coo**rdinator** Support EPS Partner Connect team in coordinating our internal Partner Connect Programmes, optimisations and daily business rhythm. Assist with finding opportunities to create or optimise programmes that help drive efficiency, such as reviewing our knowledge base and content strategy, process optimisation and...
-
Partner Operations Manager
Found in: Talent UK C2 - 21 hours ago
London, United Kingdom Just Eat Takeaway.com Full timeAs a UK&I Partner Operations Manager, you'll be at the forefront of driving expansion strategies for our delivery operation. You'll support our partners by maximising customer reach, spearheading network density, and championing operational efficiency. Your role encompasses strategic planning, precise communication on performance, and continuous...
-
Enterprise Partner Operations Executive
22 hours ago
London, United Kingdom Adecco UK Full time**Job title**: Enterprise Partner Operations Executive **Start date**: ASAP **Duration**: 6 months **Pay Rate**: £13-£15 per hour **Working Hours**: Mon - Fri 9.30-6.30pm **Location**: London **The Role**: Working with some of our top Grocery Enterprises, you'll be the directly responsible for delivering our goal of perfect operational experience by...
-
People Partner UK
2 weeks ago
London, United Kingdom Maximum ManagementFrazer Jones USA Full timeHR Business Partner – 6month Contract with potential to go perm – £60-65,000 – PR, Comms, Marketing – Canary Wharf Are you a strong generalist with excellent business partnering skills, able to work autonomously within a small team, and also liaise with global HR counterparts? You’ll be joining a growing business at an exciting time, going...
-
Scheduling Administrator
7 days ago
London, United Kingdom CY Partner Full time**Permanent Position** **£26,000 to £28,000 annually** **Based in Central London** Are you an organised professional with significant experience in administration? Would you like to work for a leading London-based clinical research organisation with a commitment to excellence and innovation? Key Responsibilities of the **Scheduling Administrator**...
-
People Partner, Uk
4 days ago
London, United Kingdom Bolt Technology Full timeAttention all UK & Ireland HR professionals! We have a fantastic opportunity for a **People Partner** to join our global People & Workplace team. As a People Partner, you will play a crucial role in implementing and driving the talent strategy for the business area you support in a fast-paced environment, supporting different verticals and a diverse range...
-
Senior Manager Partner Operations
2 weeks ago
London, United Kingdom Myunidays Limited Full timethis role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion. The team will deliver end-to-end partner onboarding experience including supporting our new business team. For our existing partnerships, the team will be responsible for supporting...
-
Car Operations Associate
3 days ago
London, United Kingdom Expedia Partner Solutions Full timeTeam Description: The key purpose of this role is to ensure that ground transport content is operating in as efficient and effective way as possible to support Expedia’s global sites. Partner with key stakeholders such as customer service, suppliers and account management to support and maintain new and existing site content. **What you’ll do**: -...
-
Operational Risk Manager, EU
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Amazon Payments UK Limited Full timeAre you ready to apply your operational risk management expertise to Amazon's unique environment?We are looking for an experienced Operational Risk Manager to lead on implementation and maintenance of second line risk programs for our payments entities in the UK and Europe. You will also work closely with our first line risk and control partners to provide...
-
Partner Operations Associate
4 days ago
London, United Kingdom Just Eat Takeaway.com Full time**Ready for a challenge?**: **About this role**: In the UK, we work with over 40,000 restaurant partners that rely on our delivery network to deliver their food. To achieve this, we work with multiple delivery partners in the UK that deliver orders every day to Just Eat customers. Just Eat Takeaway has a substantial opportunity to expand and further improve...
-
Head of Tax
1 day ago
London, United Kingdom Jobleads-UK Full timePurpose This new role will contribute to the overall success of the Aztec Group through the leadership of our Tax Services team in the UK, developing our client service offerings as we continue to expand as a partner to our clients. The role will lead the ongoing tax service delivery to our clients and contribute to the transformation of our tax services...
-
UK - Head of Operations / Operations Director
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Aon Full timeUK Head of Operations/Operations Director Member of the UK Executive and AUKL Board, holding SMF24 and SMF3 responsibilities, plus SMF7 responsibilities for other UK regulated boards Work with the EMEA COO, UK CEO and RLT to develop the UK strategy, implementing effective operating models to support the strategy.Partner with Business Unit Leaders and...
-
UK - Head of Operations / Operations Director
2 weeks ago
London, United Kingdom Aon Hewitt Full timeUK Head of Operations/Operations Director Member of the UK Executive and AUKL Board, holding SMF24 and SMF3 responsibilities, plus SMF7 responsibilities for other UK regulated boards Work with the EMEA COO, UK CEO and RLT to develop the UK strategy, implementing effective operating models to support the strategy.Partner with Business Unit Leaders and UK...
-
Operations Partner
4 days ago
London, United Kingdom IFRS Foundation Full time**Location**: London, UK **Duration**: 12 months FTC **Salary**: Competitive, plus benefits **Hours**: 35 hours per week **About the Role**: The Operations Partner will be responsible in supporting the Executive Operations Director (EOD) through interim leadership continuing operational transformation, effectiveness, and excellence across the Foundation....
-
Head of Operations
5 days ago
London, United Kingdom First Tram Operations Full time**Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...
-
Head of Operations
1 week ago
London, United Kingdom First Tram Operations Full time**Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...
-
Operational Finance Business Partner
2 weeks ago
London, United Kingdom Michael Page (UK) Full timeWe have been made aware of a global phishing campaign where employees from companies are being impersonated. We are confident that no PageGroup system has been breached. Find out how to protect yourself I'm currently working with an instantly recognisable Transportation business who are looking to appoint a high calibre Operational Finance Business...
-
UK - Head of Operations / Operations Director
2 weeks ago
London, United Kingdom Aon Corporation Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. UK Head of Operations/Operations Director Member of the UK Executive and AUKL Board, holding SMF24 and SMF3 responsibilities, plus SMF7 responsibilities for other UK regulated boards Work with the EMEA COO, UK CEO and RLT to develop the UK strategy,...