Technical Support Telecommunications
2 weeks ago
Job Description Second Line IT Support High Wycombe.
Established since 1998, a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients. Minimum of 3 years in a Desktop Support environment
·Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
·Good working knowledge of Windows Server Operating Systems
·Proficient with Microsoft Office Applications essential (2016 / 365)
·Experience with on-prem & hosted email services like Office 365 & G-suite
·Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
·Remote IT Telephone Support for customers
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Remote assistance to end users covering hardware, operating system, file and print,personal productivity suites, email, Internet, Intranet access.
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Provide remote support using any industry accepted remote support software.
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Password resets/mail routing/new accounts etc.
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Remote IT Maintenance for customers
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Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
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Scheduled Server maintenance
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Onsite IT Support for customer
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Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
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Onsite Project installation work
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A+, N+ or Microsoft MCSA /MCSE optional
Have previous IT remote telephone support experience
· Driving licence
· Fluency in English is mandatory
· Industry recognised training and personal development plans.
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Staff bonuses and holiday incentives
If you feel you have the skills for our IT Support role, please apply now
Job Types: Full-time, Permanent
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