Software Technical Support

1 month ago

High Wycombe Buckinghamshire, United Kingdom Estio Training Limited Full time

Level 3 Information Communications Technician
Lincoln Rd, 5 & 6 Anglo Business Park, First, High Wycombe HP12 3RH
The world of cyber security is fast paced and exciting, so why not join our journey and be part of a fun and successful company with a great community atmosphere whilst helping beat the cyber criminals.
Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between 100-10,000 users. We help them to protect their employees, data, users, applications, and systems from being the victims of cyber-attack. Estio Training have an exciting new opportunity for a IT Support Apprentice with Saepio Solutions Ltd, an Information Security Solutions Provider based in High Wycombe.
Join our dynamic IT team as an apprentice and kick-start your career in information technology. This apprenticeship offers hands-on experience, mentorship, and training opportunity in various aspects of IT support, cyber security, systems administration, and networking. The role will involve developing a deep understanding of the daily tasks of an IT support Apprentice.
Provide technical support to end-users, including troubleshooting and software issues.
Assists in setup, maintenance, and monitoring of computer systems, IT security measures, and networks.
Learn to diagnose and resolve technical issues related to software applications, operating systems, and peripheral devices.
Assist in the documentation of IT processes, procedures, and system configurations.
Maintain the IT Equipment List database for new and updated equipment.
Participate in system upgrades, migrations, and deployments.
Stay updated on emerging technologies and IT trends through self-study and training programs.
Adhere to company policies and procedures regarding information security and data privacy.
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Logical and creative thinking skills.
Personal qualities:
The ideal candidate for this role is someone that’s motivated, organised, creative and efficient, with a desire to take their IT career to the next level in a high growth company and industry.
Having a happy and healthy team that provides the foundation for our energy and drive.
Flexible holidays.
Cycle to work scheme.
Regular company social events
Training and support throughout your apprenticeship journey.
The role offers long term security and the opportunity to progress into a permanent position.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards.

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