IT Support Team Leader

4 weeks ago

High Wycombe, United Kingdom Rise Technical Recruitment Limited Full time

**IT Support Team Leader**

**High Wycombe**

**£30,000 - £35,000 + Pension + Holidays + Life Insurance**

An amazing opportunity for an established IT Support Team Leader to develop in an established and growing company, where you will be responsible for overseeing the IT Support team day to day responsibilities and providing an excellent level of service tothe organisation.

The company are a family-owned business and have been established for years shining in the manufacture and distribution of innovative healthcare and medical devices. Also offering other services such as educational resources for both professionals and patients.

In this role you will be responsible for managing the IT team and beig able to get involved with hands on tasks. The role will include getting involved with 1st Line and 2nd Line destop support to users both remotely and onsite. You will help with troubleshootingsystems and network problem, get involved with configuring and installing new PCs laptops, smartphones, and other hardware when necessary. You will be expected to work 5 days onsite for the first 5-6 months and then there will be flexibility to work from home.

A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.

**The person**
- **2+ years of IT leadership experience**:

- **Strong knowledge of Office 365, Microsoft Operating system, Server and networking experience DNS, DHCP, switches and cabling**:

- **Experience with**:

- **Previous experience in managerial duties and being the escalation point for the service desk team**:

- **Able to work onsite 5 days a week for the first 4-6 months.**

**The role**:

- **Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team.**:

- **Assisting in maintaining the company IT network infrastructure, telecoms systems and other peripherals.**:

- **Manage the recruitment process for the IT team**:

- **Helping the management team with IT projects**:

- **Assist with reviewing technologies that might aid the business**

Reference: BBBH168949
- Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles._

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