Manager-Account Manager

2 months ago


Leeds, United Kingdom SBFM Full time

Due to our continued growth we have an exiting opportunity for an Account Manager to join our team managing the delivery of FM services to our prestigious clients.
The Account Manager will be responsible for managing client portfolios within the shared services model, ensuring scalable and efficient service delivery that meets diverse client needs, and driving account growth through strategic service expansion.
This role will be based out of our Leeds office with a requirement to travel around the UK visiting clients sites when required.
Serve as the main contact for clients utilizing shared services, championing their needs and ensuring high-quality service delivery.
Foster strong client relationships, providing regular updates and strategic insights into shared service benefits.
Coordinate with shared services teams to ensure resource availability and alignment with client service requirements.
Identify and capitalize on opportunities for account growth within the shared services framework.
Significant experience in account management, particularly within shared services or matrixed environments.
Strong understanding of leveraging shared operational resources for client benefit and account growth.
Excellent communication and interpersonal skills, with a strategic mindset focused on account expansion.
IT literate, with experience of using Microsoft and CRMs
Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements.
A full, clean, driving licence and the willingness to travel in the UK to all client sites as required.
Car Allowance
~20 days holiday plus Bank Holidays
~ Access to Bravo benefits - Retail, Leisure and Healthcare Discounts
~ Pension Scheme
~ Regular Company Events
~ Guidance, Training and Support from Senior Operations Team

We feel that this is an important part of our onboarding process and an opportunity to understand the service we provide to our clients as well as building and maintaining a relationship and understanding of our front line colleagues.
Each value summarises our shared commitment to excellence, integrity, collaboration and innovation. They're a key part of our commitment to pushing boundaries and fostering a work environment where every person feels empowered. As we continue to grow, they'll act as the guide to help shape our future Be a Good Person: Demonstrate integrity, respect, and kindness in every interaction.
Play as a Team: Foster a sense of community and inclusivity, working together to achieve shared objectives.
Embrace innovation and a growth mindset, continuously seeking ways to improve and adapt.
Our Company is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.
We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.
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