Manager-Account Manager

4 weeks ago

Leeds, United Kingdom VirginPulse Full time

Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. We are searching for an Account Manager to join our dynamic and passionate team. The successful candidate will be a skilled client management/success professional in the health tech space who is dedicated to their craft and capable of working under limited supervision. They will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. It will be necessary to support other commercial teams with growth efforts and new logo acquisition as the Account Management SME. As an Account Manager, they'll demonstrate internally and externally a solid understanding of the success drivers and best practices to maximise client retention, revenue growth, relationships, and reference-ability.
Client Consultation and Management Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately. Establish effective relationships with clients to enable successful implementation, growth, and expansion of Virgin Pulse programs when appropriate to meet client goals. Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. Program Management and Service Delivery Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc. Create an outreach plan to reach all stakeholders within a client's organisation Work with the client to understand organisational design, type of work environment, etc. Data integration Accuracy and execution of all client program information In-year utilisation-based services Provide communication plans, in year program activities, challenges and training on how to use best practice materials, work in partnership with Client Delivery Teams for implementation. Serve as Subject Matter Expert for Virgin Pulse Analytics tool and be responsible for training clients to utilise the tool. Provide data and reports as it relates to incentive delivery and program completion. Perform special projects as requested.

~ Project Management Work closely with Project Management Team for the successful implementation of new clients Establish and manage year-round client program plan(s) Oversee day-to-day account management activities for assigned accounts. Ensure the success and quality by working with the client and acting on feedback as appropriate. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor's degree, or equivalent, in related discipline
Account Management within the health & Wellbeing space
3+ years of direct account management work, which includes primary accountability of the overall account relationship with medium to large accounts.
Background in wellbeing tech, health insurance and/or related field
Excellent knowledge and skill using Microsoft Office suite.
Experience with Salesforce and Gainsight (Gainsight is preferred)
Full UK driving license and use of own car.
Strong interpersonal, presentation and writing skills.
Outstanding project management abilities
gets first-hand customer information and uses it for improvements in products and services; not fearful of acting with a minimum of planning.
easily gains trust and support of peers; Is excellent at honest analysis; Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from [x to x]. Note that salary may vary based on location, skills, and experience. This position is eligible for [x%] target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
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