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Customer Services and Repair Technician
2 months ago
Customer Services and Repair Technician
Job Summary:
Kelvatek, part of the Camlin Group, is seeking a Customer Services & Repair Technician to be part of the Customer Services Function. The ideal candidate will utilise standardised techniques, tools, and practices to ensure high-quality repairs.
Key Responsibilities:
Repair Operations:
- Full responsibility for completion of unit repair.
- Repair completion using standardised techniques, tools and practices.
- Accurate completion of repair documentation.
- Adoption of controlled documentation and instrumentation.
- Accurate completion of on-line AYS administration.
- Accurate work assessment completion prior to quote.
- Other non-repair Technician duties as required Customer Service:
- Working closely with the Customer Service & Repair Team Lead & Manager, ensure all customer inquiries, complaints, and issues are resolved promptly and efficiently.
- Handle escalated customer issues, working closely with the Customer Service & Repair Team Lead.
Qualifications :
- 2- 3 years previous work experience in a demanding repair engineering environment.
- Qualified in Electrical / Electronic Engineering - HNC/HND level preferred.
- Outstanding communication skills with positive attitude.
- Experience with Lean / Six Sigma Principals. Good IT skills
Our Values:
- We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
- We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
- We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
- We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
