Customer Service Shift Leader
2 weeks ago
To supervise the Guest Service Receptionists,ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
What you'll get As a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:
~ Complimentary nights with breakfast within Dorchester Collection
~50% F&B discount at selected restaurants at The Dorchester and Coworth Park
~ Very generous Employee Introductory Scheme offered
~ Team members' awards and incentives schemes
~ Contributory pension scheme entitlement from date of commencement
~ Life assurance cover for all team members
~ Uniform laundered complimentary
~ Complimentary meals whilst on duty at our team members' restaurants
~ Complimentary Internet at allocated computers in team areas
~ Interest free Season Ticket Loan
~ Occupational Health, including subsidized massage treatments and health clinics
~ Complimentary Eye Test for VDU users
What you'll do
You'll love what you do and take pride in delighting our guests:
Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
Assist with Check in and Check out
Supervise the billing, ensuring folios are up to date and accurate
Liaise directly with the VIP guests ensuring all their needs are met
Deal promptly and effectively with any guest concerns
Conduct a shift handover in conjunction with theGuest Service Managerat the end of each shift.
To assisst the Guest Service Managers when needed
To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
Carry out on the job training with all Guest Service Receptionists
Act as an ambessador of the hotel
Attend any training courses may seem beneficial
The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
Passionate about hospitality and delivering a 5* service to our guests
Customer service orientated
Experience of Opera
Excellent IT knowledge including Microsoft Office
Good written and spoken English
Team player
AMRT1_UKCT
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