Manager, Hotel Performance Support
2 weeks ago
AG Hotels Group is seeking a dynamic and self-motivated Hotel Manager to join our team in Peterborough. As a key member of our hospitality team, you will play a pivotal role in delivering exceptional guest experiences and driving the success of our hotel.
Develop and monitor the hotel budget to ensure financial goals are exceeded, driving revenues across all departments.
Implement strategic objectives to optimize performance and hold the operational team accountable for exceeding property objectives.
Lead the implementation of a hotel operations strategy aligned with company goals across all departments.
Monitor guest feedback and performance data to optimize guest engagement and retention.
Establish and enforce policies to ensure compliance and maintain operational efficiency.
Foster regular communication within the property and with company support functions.
Implement a focused property maintenance program in collaboration with the central support development team.
Coach and mentor team members and conduct performance reviews.
Minimum 5 years of hotel operations experience across all departments.
Commitment to professional growth and excellence.
Effective leadership skills with a hands-on management approach.
Passion for hospitality and commitment to delivering top-class customer service.
Record of delivering exceptional customer service.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Knowledge of food hygiene and health and safety regulations.
Proficiency in MS Office, including Excel, Word, and PowerPoint.
Familiarity with PMS and other hotel systems preferred.
Join us in creating memorable experiences for our guests and contributing to the success of AG Hotels Group.
AG Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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