Complaints Officers
2 weeks ago
phone number removed) – Complaints & Improvements OfficerAre you looking for the opportunity to develop a career in the Public Sector? We have several fantastic temporary positions available working with our client Buckinghamshire CouncilOverviewOn behalf of Buckinghamshire Council, Pertemps Recruitment have an exciting opportunity for a Complaints and Improvements Officer to join the team in Aylesbury. Working alongside the Information Governance Case Officer, you will play an important role in triaging and overseeing stage 1 complaints and enquiries via the case management systemTemporary – until 29/11/2024 with potential to extend or go permanentHours: Monday to Friday – 37 hours per week, 9:00am to 5:30pm (part time requests will be considered)Pay Rate - £15.77 per hourStart Date – as soon as possibleWork Schedule – Mix of office and home workingLocation – Walton Street, Aylesbury HP20 1UAAbout the role As a Complaints and Information Officer, you will have a number of responsibilities including, but not limited to the following:
Taking calls for complaints over the phone
Working with other council services to ensure timely resolution of complaints
Making decisions and problem solving for complaint cases
Drafting complaint responses
Complaints experience or customer service experience is expected
Local Authority experience is desirable
Excellent verbal and written communication skills with both customers and internal services
Ability to assess complaints and enquiries according to the Council’s policies
About us and our Client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. The chance to really make a difference to your local community and those around you
Health and well-being initiatives including Mental Health First Aiders and mindfulness workshops
Ongoing support, and the opportunity to develop and progress in your career
Opportunities to take part in fun activities such as fundraising and social events
Interviews will be held over Microsoft TeamsApply online now so we can review your applicationIf you require more information on the role, please call our Pertemps Aylesbury office and ask for the Buckinghamshire Council team.
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