Legal Complaints Handler

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Snap Finance UK Full time

Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US.

Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credit or are building up their credit score, through a network of retail partners across the UK.

Our Mission is to unlock financial flexibility for a better life and our vision is to imagine a world where everyone has the financial means to thrive.

To find out more, please visit our website at

We are on the lookout for a Complaints Handler to join our team, see more information below.

Crownhill, Milton Keynes / Hybrid Working (flexible is who we are, but we expect you to be in the office 2-3 days a week
5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm

To ensure all complaints are dealt with in a compliant manner and adhering to FCA and FOS guidelines, helping to achieve the best outcomes for customers and Snap Finance.

Telephone customers to resolve complaints at first point of contact.
Thoroughly investigate customer complaints providing the most appropriate outcomes for our customers as well as the business.
Write and send final response letters in response to complaints raised.
Resolve complaints in a timely manner to improve complainant experiences and achieve SLAs set out by the FCA.
Managing the inbox including logging new complaints and responding to adhoc queries.

To be successful in the role as a Complaints Handler we require the following skills and experience:

Successful track record of building strong relationships with customers and colleagues
Experience of data protection and GDPR compliance
GCSE grades A to C (or equivalent) in Math’s and English

Competitive salary plus an annual discretionary bonus based on company performance and/or personal yearly performance.
~26 days annual leave – plus your birthday off and an extra day for each year you’ve worked, capped at 4 years (that’s an additional 4 days)
~ Discounted gym memberships
~ It’s all about balance – Our hybrid work environment encourages employees to utilise the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide
~ Life Assurance
~ Cycle2work Scheme
~ Eyecare vouchers

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