Legal Complaints Handler
4 weeks ago
Complaints Handler | Insurance | Gibraltar | Competitive Market Salary | Office Based
Complaints Handler required for a successful motor insurance company based in Gibraltar.
As the Complaints Handler you will investigate and respond to Underwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions.
Genuine career progression
~25 days holiday
~ Study support for ACII if required post probation
Communicate with company complainants via email and phone.
Log and keep accurate records of all complaints received.
Produce reports and analysis from complaints data.
Respond to and redirect emails received to the Complaints inbox.
Work closely with claims handlers, brokers and other complaints handlers to resolve complaints and produce reports.
Cooperate with the FOS to resolve complaints escalated to the service.
Ensure regulatory expectations and timelines are adhered to.
Assist the Underwriting team with ad hoc broker and claims referrals and other day to day administrative tasks.
Experience in motor insurance and customer support.
Excellent letter writing skills and telephone manner.
Fluent in English.
Attention to detail and good administration skills.
PC literature and knowledge of Microsoft office programs, such as Word and Excel.
Complaints Handler | Gibraltar | Motor Insurance | Underwriter Support
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