Customer Experience Specialist

4 weeks ago


United Kingdom Bloom Procurement Services Ltd Full time

Bloom is an established, sustainability led, fast-growing company that provides a range of services (SoW creation, contract management, payments, invoicing) that support the public sector to deliver social value outcomes at a local and national level. Our purpose is to enable brilliant outcomes today that build a better tomorrow and we are dedicated to creating innovative technology products and solutions that solve real-world problems and make a positive impact on people's lives. We’re recognised as a Sunday Times Best Companies employer 2023 (medium sized) and we pride ourselves on having a supportive culture based on our Trademark Behaviours. Because our people come first , we continuously seek ways to improve our work environment so that everyone has an opportunity to thrive . Some of our initiatives include wellbeing campaigns, learning and development opportunities, anonymous feedback to senior management, mental health first aiders and more…We are looking for a Customer Experience Specialist to join our growing Customer Experience and Support team.

About the role…

As our Customer Experience Specialist, you'll seamlessly support our Customer Experience and training teams, ensuring smooth operations and serving as the frontliner for our support helpdesk.

Unleash your creativity by enhancing tasks and contributing to dynamic Customer Experience projects. Your knack for simplifying complexity will be demonstrated in presenting training materials, internally and externally.

With a talent for bridging assistance and strategy, you'll confidently guide clients through their Bloom journey, embracing growth along the way.

Key Accountabilities Include:

  • Take responsibility for engaging with clients where a negative experience has occurred to determine the why and how but also feedback to relevant teams.
  • Provide L1 support to internal and external users and stakeholders.
  • Provide support via a combination of channels including live chat, email and telephone.
  • Support fellow Bloom employees within their roles via our internal support helpdesk.
  • Participate in onboarding, training and workshops promoting and enhancing the customer experience team.
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