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Network Operations Engineer

4 months ago

Ledbury Herefordshire, United Kingdom Synchro Full time €40,000 - €50,000

This role will be based out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working.

Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration.

3+ years in an engineering and/or network support role with supplier interaction/management.
Higher education graduate in IT, networking, computing, electrical/electronic engineering.
Previous experience in customer service or technical support, preferably in telecommunications.
Strong ability to troubleshoot network connectivity, hardware, and software issues.
Experience with ticketing systems, CRM tools, and remote support tools.
Network Knowledge:

Practical and deep knowledge of network technologies, security, and architectures within a large ISP or Carrier environment.

Exeter or Ledbury (Hybrid)