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Network Operations Engineer
2 months ago
Job Title: 2nd Line NOC Engineer
Job Summary:
We are seeking a highly skilled and motivated 2nd Line NOC Engineer to join our dynamic team at In Technology Group Limited. As a key member of our technical support team, you will play a crucial role in ensuring the stability, performance, and security of our clients' networks.
Key Responsibilities:
- Network Monitoring and Maintenance: Monitor and maintain network infrastructure to ensure optimal performance, identifying and resolving issues promptly to minimize downtime.
- Technical Support: Provide second-line technical support to resolve complex technical issues, escalating to third-line support when necessary, and collaborating with the first-line support team to deliver efficient and effective resolutions.
- System and Network Health Checks: Conduct regular system and network health checks to identify potential issues before they become major problems.
- Network Upgrades and Maintenance: Perform network upgrades and maintenance activities as required to ensure our clients' networks remain secure and up-to-date.
- Documentation and Communication: Document technical issues and resolutions accurately and comprehensively, and provide clear and concise communication to clients and internal stakeholders.
- Collaboration and Teamwork: Work closely with other team members to deliver exceptional service, sharing knowledge and expertise to drive continuous improvement.
Requirements:
- Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role, with a strong understanding of network and server infrastructure, including LAN/WAN, routers, switches, firewalls, and VPN.
- Skills: Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues, and proficiency in network monitoring tools and technologies.
- Education and Certifications: Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus, and a strong understanding of cybersecurity principles and best practices.
What We Offer:
- Competitive Salary: A competitive salary with performance-based incentives.
- Hybrid Working Opportunities: Hybrid working opportunities to balance work and personal life.
- Professional Development: Opportunities for professional development and support for certification.
- Benefits: Comprehensive health and dental insurance plans, generous holiday allowance, and flexible working hours.
