IT Service Desk Engineer

2 weeks ago


Manchester, United Kingdom Reed Full time

Service Desk Engineer
~£28k - £40k (depending on experience)
~ Manchester - 3 days on-site 2 days remote

Our client is currently on the lookout for experienced and technical Service Desk Engineers to provide internal and external stakeholders with remote and desk side technical support across the wider business.
Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service.
Hands on experience with Windows 10 and O365
Provide IT support through telephone, email, face to face or through service desk tickets
Provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems.
Strong technical background working in a previous service desk role. Knowledge of Ivanti / ServiceNow would be beneficial.
Expereincetroubleshooting and providing high level technical support, especially with Microsoft systems and environment ensuring that service level agreements are met
The ability to prioritise Service Desk tickets taking into account workload, resources and other priorities
Ability to demonstrate excellent customer experience including responding positively and creatively to the needs of others whilst working to service standards



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