Sales Support Specialist
3 days ago
Sales Support Specialist - Nusajaya Our Incora Story is really taking off – we’d love you to join us for the journey
We are currently seeking a Sales Support Specialist to join our growing team.
As a Sales Support Specialist you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.
English language is a must, Mandarin would be preferred but not essential. Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Process daily release orders system and verify against contract to ensure information is correct
• Understand and ensure proper quality flow downs are in place for contract review
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• Previous sales experience would be considered an advantage
• Strong verbal and written communication skills in English (Mandarin, preferred, not essential)
• Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
• Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., Experience of working within a Sales or Customer Service environment (within the aerospace industry, is preferred)
• Proven ability to work well and provide quality service to internal customers, as needed
• IncoraTM is a leading, global provider of innovative supply chain solutions. With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
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