Information Technology Service Delivery Manager

3 weeks ago

London, United Kingdom The Associates Global Full time

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract.
This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave.

The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers.
The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management.
Work closely with service provider to ensure quality of services delivered and manage their CSIPs.
Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives
Collaborate with relevant teams to address and resolve service delivery issues in a timely manner.
Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics.
Work closely with the Infrastructure and Development teams on problem management
Deliver reliable IT services including service desk and AV support.
Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption
Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services
Monitor and report on the overall performance of services
Work with the business and other IT teams to identify and manage service improvement activities
Responsibility for IT vendor and licensing management processes and CSIP
Education, Training and Certification
ITIL Certification
Agile Methodologies
5 years IT experience with 3 years in an adjacent or similar function including
~ Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage
~ Proven experience of IT asset management including software asset management
~ Proven experience in identifying and improving IT team processes

Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage)
Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds
Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities
Commercial approach, ensuring that services and capabilities deliver maximum value

  • Information Technology Delivery Manager

    14 hours ago

    London, United Kingdom Vallum Associates Full time

    Job: Technology Delivery Manager (Network and Infrastructure)Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Location: London/Sheffield, UK (Hybrid)Job Type: Contract Inside IR35Job DescriptionThe Technology Delivery Manager specializing in Network and Infrastructure is responsible for leading and...

  • Information Technology Delivery Manager

    4 hours ago

    London, United Kingdom Vallum Associates Full time

    Job: Technology Delivery Manager (Network and Infrastructure) Location: London/Sheffield, UK (Hybrid) Job Type: Contract Inside IR35 Job Description The Technology Delivery Manager specializing in Network and Infrastructure is responsible for leading and managing the implementation, maintenance, and optimization of network and infrastructure projects...

  • Information Technology Delivery Manager

    21 hours ago

    London, United Kingdom Vallum Associates Full time

    Job: Technology Delivery Manager (Network and Infrastructure)Location: London/Sheffield, UK (Hybrid)Job Type: Contract Inside IR35Job DescriptionThe Technology Delivery Manager specializing in Network and Infrastructure is responsible for leading and managing the implementation, maintenance, and optimization of network and infrastructure projects within the...

  • Information Technology Delivery Manager

    1 day ago

    London Area, United Kingdom Vallum Associates Full time

    Job: Technology Delivery Manager (Network and Infrastructure)Location: London/Sheffield, UK (Hybrid)Job Type: Contract Inside IR35Job DescriptionThe Technology Delivery Manager specializing in Network and Infrastructure is responsible for leading and managing the implementation, maintenance, and optimization of network and infrastructure projects within the...

  • Information Technology Service Delivery Manager

    1 week ago

    London, United Kingdom The Associates Global Full time

    Job Description The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and...

  • Information Technology Service Delivery Manager

    1 month ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an immediately available IT Service Delivery manager to undertake a 1 year fixed term contract with an amazing organisation. You would be eligible for bonus, receive the role benefits and will be able to take advantage of some incredible perks of the role. This is a Hybrid role with 2 days a week in the office (SE1) and the...

  • Information Technology Service Delivery Manager

    1 week ago

    London, United Kingdom Computappoint Full time

    IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client...

  • Information Technology Service Delivery Manager

    1 week ago

    London, United Kingdom Computappoint Full time

    IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London, United Kingdom The Associates Global Full time

    Job DescriptionThe Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...

  • Information Technology Service Delivery Manager

    1 week ago

    London, United Kingdom The Associates Global Full time

    Job Description The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...

  • Information Technology Service Delivery Manager

    1 week ago

    London, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...

  • Information Technology Service Delivery Manager

    1 month ago

    London, United Kingdom The Associates Global Full time

    Job Description The Associates are looking for an immediately available IT Service Delivery manager to undertake a 1 year fixed term contract with an amazing organisation. You would be eligible for bonus, receive the role benefits and will be able to take advantage of some incredible perks of the role. This is a Hybrid role with 2 days a week in the...

  • Information Technology Service Desk Manager

    6 days ago

    London, United Kingdom HireTalent group Full time

    Information Technology Service Desk Manager Direct message the job poster from HireTalent - Diversity Staffing & Recruiting Firm Senior Talent Acquisition Expert at HireTalent Inc. Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We...

  • Technology Delivery Manager

    4 weeks ago

    London, United Kingdom GOSH Full time

    Job Advert Technology Delivery Manager Are you a Technology Delivery Manager looking to make an impact with one of the UK’s leading charities? We’re recruiting for an experienced Technology Delivery Manager to join us at Great Ormond Street Hospital Charity and support our Technology teams to deliver against our strategy and own the project delivery...

  • Information Technology Manager

    2 hours ago

    London, Greater London, United Kingdom PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job...

  • Information Technology Service Delivery Manager

    3 weeks ago

    London Area, United Kingdom The Associates Global Full time

    The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract...