Information Technology Service Delivery Manager

4 weeks ago

London, United Kingdom Computappoint Full time

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k

MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance.

Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People Management

The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework.

Key Responsibilities:

Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or complaints promptly and professionally.

Conduct regular audits and ensure compliance governance to mitigate risks.

Monitor infrastructure security, generate reports, and address any vulnerabilities.

Ensure continuity of IT services, including SaaS and laaS solutions for both internal and external customers.

Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs.

Essential Experience:

Possess advanced Service Delivery experience, relationship management and 3rd party management expereince

Accreditation in service management from ITIL or similar qualification bod

Proactively identify opportunities for process optimization and contribute to the implementation of proposed solutions under guidance.

Experienced in managing IT suppliers and vendors.

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k

MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance.

Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People Management

Please apply via the Computappoint website or online today if this sounds like the role for you.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

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