IT Support Technician

4 weeks ago

Macclesfield Cheshire, United Kingdom QA Ltd Full time

The Company [Blaze Networks] are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK.We are fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure & cost effective.
We offer our customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.
Overview: We have an opportunity for an Apprentice IT Support Technician. The ideal candidate will have a thirst for IT knowledge, have good ideas to contribute towards the company evolutions and have a strong drive to progress within the organisation. 
Politely and professionally answering in bound calls to the service desk.
Where we do not ask for or expect a full developed knowledge of IT, due to the nature of the position, there are a few prerequisites that we require you to satisfy in order to be considered:
A basic understanding of using and troubleshooting Microsoft Windows – e.g. Installing software, setting up user accounts, connecting devices to a network, using the inbuilt tools.
An understanding of how the networks function 
Experience in resolving IT based issues be it issues with your home internet, personal laptop or installing printers for friends and family.
Hardware knowledge – you should be able to identify all internal components of a computer or laptops and should be comfortable replacing parts.
It is imperative that you are comfortable using the Microsoft office suite consisting of Word, Excel, PowerPoint, Outlook
Personal qualities:

Able to stay calm when faced with difficult phone calls
Be able to work as part of a team as well as alone on tickets and projects
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
~ You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. An A-Level in IT or a similar subject would be beneficial to your application

Healthcare & Life Insurance
Access to IT Training courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortin
Regular social events
Annual Bonus
Great career opportunities within the company on completion of the Apprenticeship
Many of the companies former Apprentices still work within the business developing their IT Careers and there may be opportunity for you to do the same on successful completion of your Apprenticeship and you may also want to undertake further apprenticeship training as many of our programs offer on-going development tracks. 
Additionally 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

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