Client Services Executive

4 weeks ago

Leatherhead Surrey, United Kingdom Sonia Andrews Full time

Job Description

Client Services Executive to join a full-service creative events agency in Leatherhead.

The Client Services Executive will support the Account Management team and a portfolio of clients. This role will be responsible for supporting the team throughout the event sales process from project inception through to event delivery.

Key responsibilities and accountabilities:

Client/ Account Management

  • Support with the Stakeholder mapping for an account
  • Liaise with clients stakeholder to discuss new projects and prepare initial follow ups including proposals and initial budget guidance
  • Supporting Snr Account Lead / Account Lead in the development & implementation of client retention strategy
  • Support with marketing strategy ranging from client case studies to social media campaigns
  • Supporting the preparation and timely delivery of stakeholder proposals
  • Follow up with clients post Event to gather feedback and discuss future projects that are being planned
  • Supporting the team on client business reviews
  • Preparation and delivery of client feedback & case studies (both internally & externally)

Project Management

  • Lead on the project handover with the operations team ensuring timely responses for the clients and clear briefings to the internal team members

Post Event Reporting & Case Studies

  • Reviewing post event reports in conjunction with relevant operational teams
  • Creation of client presentations to agreed deadlines post event
  • Liaising with internal teams to create post event case studies as required

Please apply with a recent CV

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