Head of IT Support

1 month ago


London, United Kingdom Digital Waffle Full time

Job Description

We're looking for a Head of IT Customer Support to manage the delivery of excellent customer service processes throughout the organisation as well as driving the vision for consistency in customer support standards.

Salary: £55-£65k

Location: London on site (Uk based applicants only please)

About the role:

  • To develop and maintain a comprehensive internal database of customer information to drive efficiency & consistency
  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
  • Respond quickly and accurately to a large volume of customer inquiries
  • Respond to customer feedback on a daily basis, generating reports so that the company can improve the overall quality of service
  • Define and track KPIs including response time & resolution time

Skills

  • 5 years of related experience required
  • Proven Experience in a leadership role within a customer operations or customer service environment
  • Strong leadership and management skills with the ability to effectively lead and inspire team
  • Excellent knowledge of customer service tools and technologies
  • Strong attention to detail and problem-solving skills with the

Interviews are taking place immediately so please apply right away if you would like to be considered

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