Head of Business Support

1 month ago

London, Greater London, United Kingdom UNIVERSITY OF EAST LONDON Full time

Location: Docklands Campus

Salary: Starting from £60,077 per annum inclusive of London Weighting

Post Type: Full Time

Post Type: Permanent

Closing Date: Tuesday 07 May 2024

Interview Date: Friday 24 May 2024

Reference: PS

Do you have proven experience of supporting a Director and professional team working in a fast-paced environment? Are you looking for a challenging role in an environment that is open, vibrant and welcomes new ideas? Then join the University of East London as Head of Business Support.

There are big changes happening at the University of East London. 125 years old and committed to driving diversity in the 5.0 talent pipeline, we work in partnership to promote talent wherever it is found and strive to create a balanced, inclusive and green future. Our Strategic Development and Delivery directorate plays a big part in that future. Bringing colleagues together from across the University into one function to form service areas that include Data, Insights & Decision Support; Strategy & Performance; Portfolio & Benefits; and Change & Improvement, the aim is to combine our specialist expertise and sector knowledge to help deliver our strategy 'Vision 2028' and beyond.

As Head of Business Support and a member of the Senior Leadership Team (SLT) you will lead a team of business support professionals to deliver excellent service and operational support to the Strategic Development and Delivery team and their stakeholders. You will be responsible for leading, coaching, developing and mentoring the team, overseeing the day-to-day operations and service delivery, embedding processes and procedures and setting and role modelling the ways of working. You will act as the focal point for liaison and networking with central functions/schools and disseminate information quickly and effectively across the department. You will also maintain and own robust budget control alongside supporting the Director of Strategic Development and Delivery and SLT on a day-to-day basis.

As well as supporting the team, among your many challenges will be the need to support the University to development and embed initiatives by being the main point of contact and SDD representative on a number of steering groups. You will help to lead and communicate key messages and actions on behalf of SDD and ensure all legal and mandatory activities are completed on time. Through collaboration with your colleagues, you will help to develop the team ways of working and key agenda items for team meetings and away days.

To succeed, you will need proven experience in supporting a Director or senior leader and their team. You will also need demonstrable personal resilience and the ability to respond positively and lead others in situations of ambiguity and change. You will be a highly effective communicator at all levels, including influencing and persuading others, especially when working outside your sphere of responsibility. You will engender a culture of openness and sharing, with particular emphasis on working in partnership and building strong relationships at all levels within an organisation. You will need proven experience of financial and budgetary responsibility and be able to role-model excellence in service delivery through customer focus and continuous improvement.

Joining the Strategic Development and Delivery directorate means you'll have access to a wealth of training, opportunities and exciting networking events. We're committed to investing in our people.

So, if you have what we are looking for and are keen to take on a new challenge, apply today.

At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University's future and those of the students whose lives you will touch and change forever. We also offer a great range of benefits including pension, family friendly policies and an on-site nursery and gym at our Docklands Campus.

Further details: Job Description & Person Specification

To contact the recruitment team please phone x 4600 or e-mail

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

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